Customer Support Advisor

ClearCourse; Warwick; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading provider of club management solutions is seeking a Customer Support Specialist for a hybrid role in Warwick. This position involves supporting clubs through phone and email, troubleshooting issues, and delivering system training. Candidates must have strong IT skills, a customer-first mindset, and a passion for golf. Benefits include a competitive salary, 25 days holiday, and private medical insurance.

Benefits

Competitive salary and benefits package

25 days holiday plus your birthday off

Private medical insurance (Bupa) and health cash plan

Qualifications

• Strong IT and web skills are essential.
• Confident communication and attention to detail are required.
• A customer-first attitude and a calm, professional phone manner are needed.

Responsibilities

• Support clubs via phone, email, and helpdesk.
• Troubleshoot queries and escalate development needs.
• Deliver online and in-person system training.

Skills

Strong IT / web skills

Problem-solving mindset

Confident communication

Attention to detail

Customer-first attitude

Calm, professional phone manner

Knowledge and passion for golf

Positive and proactive

Comfortable in a small, busy team

Job description

ClearCourse is a leading provider of club management solutions across the UK. Join IntelligentGolf, part of the ClearCourse Group, where we empower golf clubs to achieve their full potential with a market‑leading system.

Role

Customer Support Specialist

Location

Warwick

Role type

Hybrid, Permanent

What You’ll Do

• Support clubs via phone, email and helpdesk
• Troubleshoot queries and escalating development needs
• Deliver online and in‑person system training
• Support customer onboarding and data set‑up
• Keep CRM / helpdesk records accurate
• Build relationships that support customer retention

What You’ll Bring

• Strong IT / web skills and problem‑solving mindset
• Confident communication and great attention to detail
• Customer‑first attitude and a calm, professional phone manner
• A knowledge and passion for golf is essential
• Positive, proactive and comfortable in a small, busy team

Benefits

• Competitive salary and benefits package
• 25 days holiday plus your birthday off
• Private medical insurance (Bupa) and health cash plan

IntelligentGolf is an equal opportunity employer. We welcome applications from individuals of all backgrounds and encourage diverse perspectives.