Customer Support Advisor

Brook Street; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Job summary

A customer service recruitment agency is hiring a Customer Support Advisor for remote work from the UK. This role offers a salary of £24,500 plus potential bonuses, and focuses on providing exceptional support to customers. The ideal candidate has at least 1 year of customer service experience and strong communication skills. Comprehensive training and excellent employee benefits included.

Benefits

33 days’ annual leave

Discounted gym membership

Matched pension contributions

Life assurance covering 4x basic salary

Employee assistance programme

Qualifications

• 1 year continuous customer service experience within the last 3 years.
• Driven mindset with strong customer service and sales skills.
• Great communication skills for building rapport and demonstrating empathy.

Responsibilities

• Serve as the first point of contact for customer service inquiries.
• Build rapport with customers and understand their needs.
• Provide effective solutions to customer issues.

Skills

customer service experience

sales skills

communication skills

Job description

Customer Support Advisor - Remote (UK Mainland Only)
Salary: 24,500 plus average bonus earning potential of 2,700 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday
Start date: 17th November 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we’re recruiting Customer Support Advisors in a role that offers great work life balance, working from home and comprehensive training: 4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm.

As a Customer Support Advisor in our busy Inbound department, you’ll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you’ll build rapport with customers, get to know their individual needs and provide peace of mind by utilising your customer service skills to find the right solution.

The experience and skills you need

• 1 year continuous and customer service experience within the last 3 years
• A driven mindset with strong customer service and sales skills with a love for hitting targets
• Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed

How you’ll be rewarded

• 33 days’ annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Immediate interviews available.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.