Customer Support Advisor

Tradebe Environmental Services; England; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Contributory Pension

Flexible benefits platform

5% annual bonus

Job summary

Tradebe Environmental Services is seeking a Customer Support Advisor in the UK to deliver friendly, professional service to customers throughout the order-to-cash lifecycle. You will liaise with Sales, Operations and Finance to ensure clear communication and timely responses, while handling inquiries, quotes, NCRs, and invoice queries in SAP.

The role emphasises teamwork, effective communication across channels, and a proactive support approach to ensure an excellent customer experience from

Qualifications

• Experience working as one team across multiple telephony channels.
• Detailed communications with customers via Telephone, Email, Live Chat, and written correspondence.

Responsibilities

• Providing outstanding support to customers through end-to-end order-to-cash lifecycle from inquiry to invoicing.
• Maintaining excellent communication with Sales, Operations and Finance, keeping customers informed by email and phone.
• Managing inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately in SAP.
• Being the internal buddy for the sales team to ensure a great customer experience from start to finish.

Skills

Teamwork across channels

Clear communication

Sales order processing

Quotes/NCRs/Invoices handling

Job description

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Business Line: Environmental Services & Global Functions

Customer Support Advisor

Description:

Discover Tradebe

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing.In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do? Make an impact!

Main purpose of job:
Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers.

Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.

Your responsibilities will include:

• Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
• Ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
• Managing inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.
• Being the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.

Do you have what it takes?

• Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
• Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).
• Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.
• Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.

We expect you toBE ACCOUNTABLE,DRIVE RESULTS,EMBRACE CHANGE, and possess high levels ofCOLLABORATION!

What's in for you?

• Competitive salary - £26,000 + Bonus
• 5% annual bonus
• Contributory Pension
• Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)

Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality.

We believe in equal opportunities, and we work for it.