Customer Support Advisor

Colten Care; Dorchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading care home provider in Dorchester is seeking a Customer Support Advisor to assist with maintaining high occupancy levels and providing an exceptional experience for potential residents and their families. The ideal candidate is empathetic, professional, and sales-oriented, with the ability to nurture relationships within the community. This position involves a 40-hour work week, engaging with customers and supporting local events. Benefits include career progression opportunities and comprehensive training.

Benefits

Uniform provided

Excellent inductions and training

Real career progression opportunities

Annual pay review

Choice of meals on duty

Contributory pension scheme

Background checks at no cost

Qualifications

• Proven track record within a sales environment.
• Passionate about helping people, particularly the older generation.
• Able to adapt quickly to fast-paced environments.

Responsibilities

• Nurture leads into sales, providing an outstanding customer experience.
• Support the Home Manager and care home teams with welcoming visitors.
• Respond to requests for assistance and provide administrative support.

Skills

Empathetic and compassionate

Sales experience

Organizational skills

Proficient in Microsoft Office

Job description

Customer Support Advisor

Salary: £36,000

At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more

40 hours per week, Mon to Fri, 9.00 am to 5.00 pm

Introduction

We’re looking for an empathetic and driven Customer Advisor to join our team at Castle View in Dorchester, Dorset.

You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.

Essentials

Business insurance is essential due to travel during work hours.

About Colten Care

We’re an award-winning, family‑owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

• Uniform provided
• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Contributory pension scheme
• Background checks at no cost to you.