Customer Support Advisor

Colten Care; Bear Cross; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care provider seeks an empathetic Customer Advisor to join their team in Bear Cross, UK. This role involves supporting families and ensuring high occupancy through exceptional customer experiences. The ideal candidate is passionate about helping the elderly, possesses strong sales experience and organizational skills, and is professional and self-motivated. Career progression, training, and a supportive work environment are offered.

Benefits

Uniform provided

Excellent induction and training

Career progression opportunities

Annual pay review

Meals and drinks provided

Contributory pension scheme

Free background checks

Qualifications

• Passionate about helping people, particularly the older generation.
• Professional, organized, and self-motivated with sales experience.
• Car driver with own vehicle.

Responsibilities

• Ensure high occupancy levels by nurturing leads into sales.
• Engage with local community and act as brand ambassador.
• Welcome visitors and help residents settle in.
• Support families and respond to inquiries.
• Provide reassurance throughout the enquiry journey.

Skills

Empathy

Listening skills

Sales experience

Organizational skills

Initiative

Tools

Microsoft Office

Job description

Introduction

Contact us to find out more 40 hours per week, Mon-Fri, 9.00 am to 5.00 pm. Were looking for an empathetic and driven Customer Advisor to join our team at Fernhill, located near Longham in Ferndown, Dorset.

Responsibilities

• You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show‑arounds for customers and professionals.
• You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
• You’ll work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home.
• You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support.
• You’ll provide reassurance at every point of the enquiry journey.

Qualifications

• Passionate about helping people, particularly the older generation, with a listening ear.
• Empathetic and compassionate, able to find the right balance between sales and customer service.
• Professional, organised, and self‑motivated, with a proven track record within a sales environment.
• Use initiative and adapt quickly to fast‑paced environments.
• Literate and numerate with experience of the Microsoft Office suite.
• Car driver with own vehicle.

Benefits

• Uniform provided.
• Excellent inductions, training and on‑the‑job support.
• Real career progression opportunities.
• Annual pay review.
• Choice of hot or cold meals and drinks on duty.
• Contributory pension scheme.
• Background checks at no cost to you.