Customer Support Administrator - Savings

Ultimate Banking Ltd; Newbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

A financial services provider in Newbury is looking for a Customer Support Administrator. This role requires excellent communication skills and a passion for customer service. You will handle customer queries, process account requests, and ensure members receive top-quality support. The position offers a competitive salary and generous holiday allowance, along with opportunities to volunteer in the community.

Benefits

Generous holiday allowance

Contributory pension scheme

Birthday off

Volunteer days

Qualifications

• Experience of working with customers to ensure high-quality service experience.
• Evidence of excellent written and verbal communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Support members with enquiries and requests from our online service.
• Handle customer queries about branch and online accounts.
• Process ISAs and customer account updates.

Skills

Customer service experience

Excellent communication skills

Multitasking abilities

Tools

Microsoft Office

Job description

Role: Customer Support Administrator (Savings)

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am -5pm plus 1 in 5 Saturdays, 9am – 12pm.

Starting Salary: £23,393

Target Salary: £24,624

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first‑class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

The key priority is to support our members with their enquiries and requests arising from their interactions with our online service.

You will also have contact with our members by telephone, ensuring they are able to manage their day to day servicing of their savings accounts.

This will provide a great opportunity to build relationships within the team and with your branch‑based colleagues.

You will take on tasks such as:

• Handling customer queries about their branch and online accounts, both by email, over the telephone, online portal, text messaging service and live chat.
• Completing ISAs coming in and ISAs going out of the Society and sending out funds to external providers.
• Processing overpayments to our Existing Members.
• Updating customer details in accordance with customer instructions.
• Setting up Nominated accounts for both Online and Branch customers.
• Setting up new accounts for our online customers and sending verification codes so they can access these.
• Daily/weekly & monthly reports.

This is a wide‑ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Why work for us?

• We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
• We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
• You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Essential Criteria:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.
• The ability to multitask and thrive in a fast‑paced environment is essential.

Desirable Criteria:

• Microsoft Office - Word, Excel, Outlook and Office365.
• Experience in financial service administration.

Interviews:

Competency based 90‑minute interview held at our Newbury Head Office.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.