Customer Support Administrator – 30 Days Holiday & Discounts

Trespass; Glasgow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

30 days holiday (32 with service)

Corporate discounts

Relaxed dress code

Free parking

Job summary

Trespass is seeking a Customer Support Administrator to join our team in the UK. The role covers 42.5 hours per week, from 8.30am to 5.30pm, and involves handling customer inquiries, complaints, orders, and returns with a focus on high-quality service.

Ideal candidates will have strong communication skills, experience in customer service, and a proactive approach to problem solving. This is a dynamic, customer-focused role based on-site with opportunities to contribute to process improvements.

Qualifications

• Experience in customer service environments.
• Strong written and spoken communication.
• Ability to handle complaints within policy.
• Record all customer interactions accurately.
• Identify process improvements for efficiency.

Responsibilities

• Deliver excellent customer service on every call.
• Be the first point of contact for escalations and complaints.
• Process returns and exchanges.
• Process orders and handle administration tasks.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Multilingual

Tools

MS Excel

Content Management Systems

Job description

Trespass is seeking a Customer Support Administrator to join our team in the UK. The role covers 42.5 hours per week, from 8.30am to 5.30pm, and involves handling customer inquiries, complaints, orders, and returns with a focus on high-quality service.

Ideal candidates will have strong communication skills, experience in customer service, and a proactive approach to problem solving. This is a dynamic, customer-focused role based on-site with opportunities to contribute to process improvements.