Customer Support Administrator

Adecco; Essex; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Advisor in Rochford, Essex. The role involves serving as the Single Point of Contact for customers and suppliers, ensuring their inquiries are managed effectively while collaborating with sales teams to achieve targets. Ideal candidates will possess a strong background in customer service, excellent communication skills, and proficiency in ERP or CRM systems. This position offers a competitive salary and meaningful growth opportunities within the engineering industry.

Benefits

Competitive salary

Inclusive workplace culture

Learning and development opportunities

Qualifications

• Strong background in customer service, preferably in a supplier-focused environment.
• Excellent organisational skills and attention to detail.
• Ability to communicate complex information clearly.
• Proficiency in using ERP, WMS, or CRM platforms.
• Proactive problem-solving and collaborative approach.

Responsibilities

• Serve as the Single Point of Contact for customers and suppliers.
• Liaise with customers to manage inquiries and expectations.
• Collaborate with the Sr. Commercial Officer on sales targets.
• Address customer complaints and quality issues.
• Maintain up-to-date records of customer interactions.

Skills

Customer service background

Organisational skills

Communication skills

Problem-solving

ERP/WMS/CRM proficiency

Job description

Join Our Team as a Customer Support Advisor!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where collaboration and problem-solving are key? If so, we have the perfect opportunity for you! Our client, a leading organisation in the engineering industry, is seeking a dedicated Customer Support Advisor to join their team in Rochford on a permanent basis.

Why Join Us?

• Impactful Role: Be the voice of our organisation, building strong relationships with customers and suppliers while ensuring their needs are met with precision and care.
• Growth Opportunities: Work alongside a supportive team, with chances to develop your skills and advance in your career.
• Dynamic Environment: Engage with various departments, enhancing your experience and broadening your knowledge within the engineering sector.

What You'll Do:

As a Customer Support Advisor, you will take on a variety of responsibilities, including:

• Customer Support: Serve as the Single Point of Contact (SPOC) for customers and suppliers, providing timely updates and feedback on orders and repairs.
• Effective Communication: Liaise directly with customers to manage inquiries and ensure their expectations are met, all while adhering to established service standards.
• Sales Collaboration: Partner with the Sr. Commercial Officer to achieve departmental sales targets and explore new business opportunities.
• Complaint Management: Address customer complaints and quality issues, ensuring feedback is relayed effectively to improve our services.Data Management: Maintain up-to-date records of customer interactions, order statuses, and relevant reports to enhance customer relationships.

What We’re Looking For:

To succeed in this role, you should possess:

• A strong background in customer service, preferably within a supplier-focused environment.
• Excellent organisational skills, attention to detail, and the ability to communicate complex information clearly.
• Proficiency in using ERP, WMS, or CRM platforms to streamline processes and enhance customer interactions.
• A proactive approach to problem-solving, with the ability to work collaboratively with team members and stakeholders.

Key Qualities:

• Transparency: Maintain open communication about business operations with customers and colleagues.
• Integrity: Be honest and seek feedback to foster a supportive environment.
• Team Player: Collaborate effectively and promote a culture of teamwork.

What We Offer:

• Competitive salary and benefits package.
• A positive and inclusive workplace culture.
• Continuous learning and development opportunities.

Ready to Make a Difference?

If you're excited about the prospect of contributing to our client's success and growing within the engineering industry, we want to hear from you! Submit your application today and embark on a rewarding career as a Customer Support Advisor.

Apply Now!

Join us in making a positive impact on our customers and the engineering community! Your journey starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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