Customer Support Administrator

Equals One Ltd; Dorking; On-site; GBP 26,000 - 28,000; Full time

Job summary

A growing landscaping design company in Dorking is seeking a Customer Support Administrator to manage client enquiries and coordinate tasks between teams. The ideal candidate will possess admin experience, strong organizational skills, and a passion for delivering excellent customer service. This full-time position offers competitive salary and benefits including 28 days holiday and a company pension.

Benefits

28 days holiday plus birthday off

Company pension

Friendly, creative team

Career growth opportunities

Qualifications

• Experience in construction, design, or a service-based business.
• Ability to handle busy environments while staying organized.

Responsibilities

• Take new enquiries and ensure warm first impressions.
• Coordinate meetings, site visits, and timelines.
• Manage diaries and communication for the Director.
• Track design progress and client updates.
• Maintain an organized and on-brand design studio.

Skills

Strong admin or PA experience

Attention to detail

Clear and confident communication

Ability to manage variety and stay calm

Solid IT skills

Job description

Customer Support Administrator

Salary circa 26-28k dependent on skills and experience + company pension

Full time – showroom based – Monday to Friday

Dorking, Surrey RH4 – good public transport route

What’s on offer:

• 28 days holiday (including bank holidays) plus your birthday off
• Company pension
• Friendly, creative team and beautiful studio environment
• Real career growth in a company expanding internationally

Gardenscapes The Organised Heart of a Growing Landscaping Brand with International Ambition.

Are you the kind of person who loves keeping plates spinning, solving problems before they appear, and making things run like clockwork? If so, then this is your moment.

At Gardenscapes, we design and build extraordinary outdoor spaces across Surrey and beyond. And now, as we prepare to expand into new regions, including plans to reach international locations, we’re building the team that will keep our operation strong, steady, and exceptional.

This is not a front-desk job. It’s a central, operational role that touches every part of the business; from managing new client enquiries to coordinating site visits, tracking designs, and keeping communication flowing between our designers, landscapers, and clients.

As we grow our presence both in the UK and abroad, this role will evolve offering real career progression for someone who wants to grow with a thriving, design-led company.

Your day might include:

• Taking new enquiries and ensuring every potential client gets a warm, professional first impression
• Coordinating meetings, site visits, and timelines between design and build teams
• Managing diaries and communication for the Director
• Tracking design progress, client updates, and supplier communication
• Keeping the design studio running smoothly - organised, tidy, and on-brand

You’ll thrive if you:

• Have strong admin or PA experience (ideally in construction, design, or a service-based business)
• Are naturally organised and take pride in attention to detail
• Communicate clearly and confidently in both written and verbal form
• Love variety and can keep calm when things get busy
• Have solid IT skills and enjoy finding better ways to work

If you want to work somewhere where your organisation matters, and your work keeps a great company moving, then send your CV and a short cover letter to outline why you would be perfect for this role.