Customer Support

Peopleforce Recruitment Ltd; Vale of White Horse; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an OH Customer Services Specialist based in Abingdon, UK. This role is essential for delivering exceptional customer service within the Toxicology team, managing bookings, and ensuring smooth clinic operations. The ideal candidate will have prior customer service experience and strong communication skills, with a focus on problem-solving and quality. Proficiency in Word, Excel, and Outlook is required; Salesforce experience is a plus. Join a collaborative environment focused on maintaining service excellence.

Qualifications

• Previous customer service experience is desirable.
• Strong problem-solving and prioritisation skills.

Responsibilities

• Respond to customer queries by phone and email.
• Manage bookings for Occupational Health services.
• Set up and maintain clinic schedules.

Skills

Good written and verbal communication

Customer-focused with attention to quality and detail

Strong problem-solving and prioritisation skills

Tools

Word

Excel

Outlook

Salesforce

Job description

Position: OH Customer Services Specialist

Location: Abingdon

Reports to: Occupational Health Customer Services Supervisor

Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This partner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.

Key Responsibilities

• Respond to customer queries by phone and email, providing clear and professional support
• Manage bookings for Occupational Health services and guide customers through the process
• Set up and maintain clinic schedules and ensure appointments are accurate
• Work with third-party providers to ensure clinics run smoothly
• Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
• Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
• Carry out general administrative duties
• Support team and business goals as needed

Experience & Skills

• Good written and verbal communication
• Previous customer service experience (desirable)
• Confident using Word, Excel, Outlook; Salesforce experience is a plus
• Strong problem-solving and prioritisation skills
• Customer-focused with attention to quality and detail

Competencies

• Customer Obsessed - Deliver excellent service consistently
• Pioneering - Support continuous improvement
• Achieving - Meet performance targets
• Caring - Work supportively with both customers and colleagues
• Enduring - Help maintain long‑term service quality