Customer Support

Ecovision; Gloucester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading solar energy company in Gloucester is seeking a Customer Support professional. This role involves managing customer inquiries, coordinating with field teams, and ensuring timely resolutions. Candidates should possess strong communication skills and organizational abilities, with a focus on customer satisfaction and problem-solving. Competitive salary and robust benefits package offered.

Benefits

Free work social events

Contributory pension (up to 5%)

Yearly salary increases

25 days paid holiday plus a birthday day

Excellent maternity and paternity benefits

Flexi working hours

Qualifications

• Exceptional written and verbal communication skills required.
• Strong organisational abilities and commitment to task ownership are essential.
• Solution-oriented mindset capable of managing competing priorities.

Responsibilities

• Handle written customer enquiries professionally.
• Proactively schedule remedial works for the field service team.
• Support field engineers with daily tasks and diary management.

Skills

Exceptional written and verbal communication skills

Strong organisational abilities

Solution-oriented mindset

Team player attitude

Proficiency in Microsoft Office and CRM tools

Previous experience or strong interest in energy or renewables

Tools

Salesforce CRM

Microsoft Office

Job description

About the Role:

We’reseekinga driven and dependable Customer Support who thrives in a fast-paced environment and takes full ownership of their work. In this critical role, you willbe responsible fordeliveringtimely, high-quality support to our customers, ensuring smooth coordination between our field service and engineering teams. If you take pride in accountability, attention to detail, and proactive problem-solving, we want to hear from you.

About Ecovision:

Ecovision has extensive experiencedesigning,installingandmanaging distributed rooftop solar PV asset portfolios across the UK.

Wehave installed over 5,500 systems andcurrently manage over 19,000 installations acrossthemainland UK(63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strongtrack recordof managing long-term solar performance and work with clients to minimise operational costs whilemaximisingrenewable energy generation.

Renewable Industry growth and Ecovision:

The renewable energy industry is now experiencing significant growth across all sectors and technologies.As a consequence ofincreasing energy prices and the requirement to de carbonise energy production, the demand for new solar PV installation is growing at the highest rate since Government incentive schemescame to an end. In response to this Ecovision had a refocus on installation of new Solar PV systems, focusing on the rooftop sector with installations up to 500kWp. It is embedded in our culture that we value and invest in all our staff, helping people to realise their potential and always looking to promote internally and develop our teams.

Benefits of working at Ecovision Asset Management:

• Free work social events including Christmas Party and summer BBQ
• Strong teamculture, our staff are our focus
• Contributory pension (up to 5%) with overpayment option
• Yearly salary increases for all staff
• Buy and carry over annual leave facility
• Death in service cover
• Company sicknesspay
• Employee Assistance programme
• 25 days paid holiday plus a day for your birthday, with anadditionalday for each year of service, up to a maximum of 30 days
• Long service awards
• Excellent maternity, adoption,surrogacyand paternity benefits
• Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
• Flexi working of hours and location thatfacilitatesa work/life balance
• Bike to work scheme

WhatYou’llDo:

Main Responsibilities

• Take full ownership of written customer enquiries via our central inbox, ensuring swift and professional responses about their solar systems
• Proactively schedule remedial works for the field service team, assigning the right skill level and acting quickly to minimise delays
• Support and coordinate with field engineers daily, managing their diaries andassistingwith real-time challenges
• Accurately register new smart meters installed by the field team without delay
• Step in to provide immediate support for booking smart meter changes, upgrades, and triage tasks whenrequired
• Ensure prompt and proactive communication with customersregardingfaults and resolutions
• Drive the scheduling and tracking of warranty claims, stock dispatches, and active job progress,maintainingfull visibility and accountability
• Keep Salesforce CRM records precise and fully up to date, taking responsibility for data accuracy
• Maintain clear, professional, andtimelycommunication with internal teams and external stakeholders
• Support the wider customer care and operations team with high-quality administrativeassistance
• Handle inbound calls relating to basic legal administrative queries from customers and solicitors with confidence and clarity

Other duties

• The post holder maybe requiredto undertake other reasonableadhocduties asappropriateand requested by their Line Manager.

Whatyou’llneed:

Skills and experience

• Exceptional written and verbal communication skills with a sense of urgency and attention to detail
• Strong organisational abilities and a commitment to taking ownership of tasks from start to finish
• A solution-oriented mindset, capable of handling competing priorities with confidence
• Team player attitude with the ability to collaborate effectively with engineers and internal departments
• Proficiencyin Microsoft Office and CRM tools
• Previousexperience or a strong interest in the energy or renewables sector is desirable, though not essential

Any offer of employment will require satisfactory references and completion of a successful6 monthprobation period.

Location:

Ecovision, Pure Offices, Quedgeley, Gloucester.

Hours:

37.5hours per week, Monday to Friday.

Salary:

£25,320- £27,500per annum.

Why Join Us?

• Opportunity to join a growing solar PV company.
• Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.
• Competitive salary, benefits, and ongoing professional development.
• Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation.We strive to be a successful,caringand welcoming place for all our team members and our customers.We are committed to our equal opportunities policy and a culture of respect and understanding.We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities.We are very willing to provide accessibility accommodations for applicants where required.If you are interested in applying foremployment with us and in need of reasonable adjustments orassistance, please do send an email to our HR Department [e-mail]

To apply:

If you wish to apply, please send a CV and covering letter to [e-mail]