Customer Support

Talent Staffing; England; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading staffing agency is seeking enthusiastic individuals for a customer service role in an award-winning insurance business. The position offers a hybrid working model, providing full training and personal development opportunities. Ideal for both entry-level candidates and those with experience who have a customer-first mindset and strong communication skills. This role is based near Reading station and involves resolving queries for policyholders and Financial Advisors.

Benefits

Full in-depth training

Strong progression route

Outstanding benefits

Qualifications

• Strong communication skills are essential for this role.
• Experience in customer service is highly valued.
• Must demonstrate positivity and energy in approaches.

Responsibilities

• Handle customer queries via phone, email, and webchat.
• Provide outstanding customer service to policyholders and Financial Advisors.
• Manage workload effectively while maintaining team spirit.

Skills

Customer first mindset

Strong communication skills

Positivity and energy

Team spirit

Resilience

Experience in customer service

Job description

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award winning Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

Qualifications

• Customer first mindset and strong communication skills
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.

Benefits

• Full in-depth training plus personal development is key to this organisation and there is a strong progression route.
• Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job. Apply today for this career role.