Customer Supply Chain Planner

Charlotte Tilbury Beauty; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A luxury beauty brand in the UK seeks a Supply Planner to manage product supply efficiently and drive operational improvements. You will work closely with suppliers and teams to ensure product availability while enhancing supply chain KPIs. Candidates should have 2-5 years of supply planning experience, great communication skills, and proficiency in Excel. This role offers a hybrid working model, competitive benefits, and opportunities for growth.

Benefits

25 days holiday plus bank holidays

Flexible hybrid work model

Generous product discount

Qualifications

• 2-5 years’ experience in a supply planning environment, preferably in FMCG.
• Familiarity with processes supporting great product availability and low inventories.
• Experience in a supplier facing role within supply chain.

Responsibilities

• Drive replenishment of packaging and finished goods.
• Collaborate with suppliers and inventory teams.
• Communicate supply risks effectively.

Skills

Supply planning experience

Excellent communicator

Relationship-builder

Attention to detail

Problem-solving skills

Microsoft Excel proficiency

Tools

ERP systems (Oracle Netsuite)

Job description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

A key operational role within a rapidly expanding luxury beauty brand, the Supply Planner will be responsible for ensuring efficient supply of products to meet customer and business needs.

We are looking for someone with supply planning experience, who is an excellent communicator and relationship-builder, and is able to identify and implement continuous improvement activities. This exciting role is ideal for an individual that is willing to get stuck into the detail of the supply plan whilst still managing to focus on the big picture.

At Charlotte Tilbury there is the opportunity to make changes to how the operational side of the business functions, and in turn gain valuable experience across the supply chain. The company offers a real chance for people to act in an entrepreneurial fashion, and grow with them as they continue their impressive growth.

As a Customer Supply Chain Planner you will

• Driving the replenishment of packaging and finished goods volumes from a number of suppliers through active planning and purchase order management.
• Working collaboratively with suppliers, procurement, freight operations and inventory teams to ensure that global inventory levels are maintained across their portfolio.
• Work with the global deployment team to help drive the allocation of goods to regions and expedite any un‑forecasted demand as needed.
• Managing the supply of new products from 1st order onwards to support the timely delivery of replenishment quantities.
• Communicating supply risks across the business in an informative and effective manner.
• Inputting to the S&OP process to flag sales and financial risks due to supply and inventory constraints.
• Monitoring performance of the third party supplier(s) along with identifying risk areas and proactively implementing improvement projects.
• Working with global logistics team to identify the right mode of transportation with the third party logistics providers(s).
• Working efficiently and effectively across a rapidly growing global organisation.
• Maximizing the delivery of sustainable improvements in supply chain KPIs.
• Managing and multiple tasks and projects simultaneously.
• Engaging with a wide range of stakeholders to obtain the best outcomes for the business and minimise supply risks.

About you

• 2-5 years’ experience in a supply planning environment, preferably in the FMCG area.
• Familiarity with the processes, parameters and calculations that support the delivery of great product availability whilst maintaining low inventories.
• Experience in a supplier facing role within a supply chain capacity.
• Understanding and commercial awareness of the total supply chain including sales operations and demand planning.
• Awareness of procurement processes and the boundaries between planning and negotiation.
• Be able to communicate effectively at internally and externally up to Senior Director level.
• Outstanding attention to detail, identifying and addressing anomalies.
• Be a quick learner with great problem solving skills.
• An excellent working knowledge of Microsoft Office applications, in particular Excel.
• ERP system experience – ideally Oracle Netsuite.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!