Customer Supply Administrator

Elemis; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company based in London is seeking a Customer Supply Administrator to support its commercial team. This role involves managing retailer data and processes effectively while coordinating logistics and fulfillment. Ideal candidates will possess strong analytical skills, problem-solving abilities, and excel in communication to foster relationships with stakeholders. The position offers a competitive salary and hybrid working arrangement.

Benefits

Generous Staff Discount on all products

Excellent well-being policies

Company Pension Scheme

Healthcare Cash Plan

Private Medical Insurance

Employee Assistance Programme

Cycle to Work Scheme

Length of Service Awards

Qualifications

• Ability to take ownership of large data sets and interpret data.
• Apply a sense of urgency and method in working through problems.
• Adopts accountability and sees things through, ties loose ends together.
• Able to spot risk and remedy inaccuracies.
• Works cross-functionally within teams.
• Identifies process improvements and inefficiencies.

Responsibilities

• Own all new line form submissions and SKU set-ups across retailer portals.
• Coordinate order fulfilment and delivery with partners to meet SLAs.
• Build strong working relationships with retailer supply and merchandising teams.
• Proactively communicate status updates, risks, and improvements.

Skills

Strong Excel and analytical skills

Problem solving skills

Detail-oriented

Strong communicator

Collaboration

Job description

Customer Supply Administrator

Department: EMEA

Employment Type: Permanent - Full Time

Location: Head Office, London

Description

Working within our Commercial team and reporting to the Customer Supply Executive, we have created a brand new role to support our growth! The Customer Supply Administrator plays a key role in supporting the commercial team to deliver smooth operations and excellent retailer management. The role ensures the retailer data, processes and communications are managed efficiently.

This is a full time, permanent position, 37.5 hours per week, Hybrid role, based three days per week from our London (Baker Street) head office.

What Will You Do?

Inventory Management & Reporting:

• Own all new line form submissions and SKU set-ups across retailer portals, ensuring timely completion aligned to launch and promotional windows per retailer.
• Maintain retailer assortments (including Boots Joiner & Leaver forms), ensuring up-to-date listings and discontinuations.
• Support with administrative updates to drive insights across the commercial team.
• Support with tracking monthly performance metrics.
• Support Commercial team in preparation for quarterly in-store range reviews with retailers, to optimise on-shelf productivity.

Logistics & Fulfilment Coordination:

• Coordinate order fulfilment and delivery with internal warehouse and external partners to meet SLAs.
• Manage FOC (samples & GWP) stock and distribution to commercial and retail field team.

Relationship & Stakeholder Management:

• Build strong working relationships with Retailer supply and merchandising teams.
• Partner closely with internal stakeholders, including Retail Field, Operations, Demand Planning and Marketing to deliver right-first-time execution.
• Proactively communicate status updates, risks, and improvements to Commercial team and other relevant stakeholders.

What we are looking for:

• Strong Excel and analytical skills: able to take ownership of large data sets, trackers, and interpret this data.
• Problem solving skills: able to apply a sense of urgency and method in working through problems.
• Ownership: adopts accountability and seeing things through, ties lose ends together.
• Detail-oriented: able to spot risk and remedy inaccuracy
• Strong communicator and team collaborator able to work cross functionally.
• Continuous improvement mindset: able to identify process improvements, blockers, and inefficiencies, bringing forward suggestions to improve.
• Collaboration: works as a glue person in the team to maintain smooth operations, being flexible to support the wider team, understand pain points and offer a helping hand.

What we offer you!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type