Customer & Supplier Liaison Manager

Taylor Davis Ltd; Westbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK distributor of containers seeks a Customer & Supplier Liaison Manager to ensure exceptional customer experiences and maintain supplier compliance. This entry-level role involves resolving customer issues, coordinating between Sales and Purchasing, and overseeing compliance and documentation. Ideal for those with strong communication skills and a knack for problem-solving. Join us to work in a dynamic environment aimed at high-quality service in diverse sectors.

Qualifications

• Ability to handle customer complaints effectively.
• Familiarity with supplier and product compliance.
• Capability to coordinate between departments.

Responsibilities

• Coordinate between Sales, Purchasing, and Operations.
• Handle and resolve customer complaints or issues.
• Ensure regulatory compliance for products.
• Oversee supplier and product documentation and reporting.
• Implement internal controls and training.

Skills

Customer service skills

Regulatory compliance knowledge

Strong communication

Problem-solving

Job description

Taylor-Davis Ltd is one of the UK’s leading distributors of high-quality metal and plastic containers, servicing industries including food, chemical, agricultural and industrial sectors. With a reputation built on reliability, product quality and customer service, we operate from multiple warehouse locations and partner with trusted global manufacturers such as Jokey Plastik.

Customer & Supplier Liaison Manager will play a key role linking Sales and Purchasing to deliver an exceptional customer experience. You will ensure that Customers product enquiries are handled efficiently and effectively. The relationship with suppliers is also key to maintaining that they meet relevant legal, regulatory and quality standards. You will be responsible for maintaining product compliance, and supplier due diligence.

Responsibilities

• Co‑ordinator between Sales, Purchasing, and Operations
• Handle and resolve customer complaints or issues
• Regulatory compliance
• Supplier and product oversight
• Documentation and reporting for all products and suppliers
• Internal controls and training

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Wholesale