Customer Sucess Manager

Cameo Consultancy (Recruitment) Limited; Kidlington; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global audio manufacturer is seeking a Customer Success Manager to drive client relationships within a dynamic team environment. This full-time role offers a salary of £45,000 to £60,000 along with hybrid working options. Ideal candidates should have a background in music production and community engagement experience. The position involves developing strategies to enhance user experiences and managing relationships with key industry figures.

Benefits

Competitive salary

Flexible, hybrid working

Professional development opportunities

Annual bonus

Pension scheme

Health perks scheme

Cycle to work scheme

Employee assistance program

Qualifications

• Proven ability to explain the use of audio software.
• Passion for audio creation and music technology required.
• Collaborative team worker with excellent interpersonal skills.

Responsibilities

• Develop a comprehensive strategy to build the user community.
• Recruit and manage relationships with key artists and influencers.
• Design and implement loyalty programs centered on the user experience.
• Manage an online platform for customer engagement and brand messaging.
• Produce engaging content showcasing brands and benefits.

Skills

Music production experience

Ability to explain audio software

Experience creating video content

Community engagement experience

Excellent interpersonal skills

Organizational skills

Adaptability

Creative mindset

Education

Degree or higher qualification in music and audio production

Job description

Overview

We're seeking a highly experienced Customer Success Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products. This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of £45,000 to £60,000, along with flexible hybrid working options and adaptable start/finish times.

In this pivotal position, you'll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands. If you're passionate about audio and thrive in a dynamic, people-focused environment, we'd love to hear from you!

Key Accountabilities for the Customer Success Manager

• Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands)
• Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
• Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
• Work closely with the education team to enhance community engagement across platforms and channels
• Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
• Producing technically correct high quality and engaging content showcasing all brands and their benefits
• Analyse, monitor and report on community engagement, identify trends, content performance and product development
• Work closely with marketing, sales and development teams to ensure alignment with business objectives

Key Skills Required for Customer Success Manager

• A degree, higher level qualification, or qualified by experience in music and audio production
• Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments)
• Proven ability to explain use of audio software
• Experience creating and presenting video content across multiple platforms
• A passion for audio creation, music technology is a must
• Confident communicator particularly with technical focused content
• Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
• Collaborative team worker with excellent interpersonal skills
• Highly organised with meticulous attention to detail
• Adaptable in a changing environment
• High energy, able to work on own initiative
• Creative mindset, a self starter

What\'s in it for you?

• Salary of between £45,000 and £60,000
• Flexible, hybrid working
• Joining a highly successful collaborative company who are global market leaders
• Training development and progression
• 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)
• 37.5 hours per week with flexible start/finish times
• Annual bonus
• Company pension, Salary Extra Health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program