Customer Success Team Leader

CFP Energy (UK) Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading energy supplier in Greater London is seeking a Customer Relationship Team Lead to inspire a high-performing team. This role involves delivering exceptional service, supporting operational excellence, and fostering a collaborative environment. Ideal candidates will have proven leadership experience, strong communication skills, and a customer-first mindset. The position offers opportunities for career growth, flexible working arrangements, and a comprehensive benefits package.

Benefits

25 days annual leave plus Bank Holidays

Private health care

Company pension scheme

Life and medical insurance

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Proven experience leading or managing teams.
• Strong communication skills, both written and verbal.
• Analytical and problem-solving capability.

Responsibilities

• Lead, coach, and inspire a team of Customer Relationship Managers.
• Support the Customer Experience Manager in operational excellence.
• Act as an escalation point for complex customer issues.
• Monitor, analyze, and report on key operational metrics.
• Adapt team priorities to meet evolving business needs.

Skills

Leadership skills

Strong communication skills

Analytical capability

Attention to detail

Tools

MS Office

Job description

A leading energy supplier in Greater London is seeking a Customer Relationship Team Lead to inspire a high-performing team. This role involves delivering exceptional service, supporting operational excellence, and fostering a collaborative environment. Ideal candidates will have proven leadership experience, strong communication skills, and a customer-first mindset. The position offers opportunities for career growth, flexible working arrangements, and a comprehensive benefits package.