Customer Success Specialist — Hybrid, Growth & Benefits

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A prominent water company in Leeds seeks a Customer Success Specialist to enhance customer service and manage customer journeys. You will resolve customer issues, ensuring seamless interactions and compliance with company standards. Ideal candidates will have a strong background in customer service, excellent communication skills, and enthusiasm for problem-solving. This position offers competitive salary, various employee benefits, and a hybrid working model, blending office and remote work. Apply now to contribute to the success of our customers and the environment.

Benefits

Salary from £27,717 - £34,296 per annum

Annual performance-related bonus

Attractive pension scheme

25 days annual leave and extra wellness day

Life assurance cover

Health cash plan, dental insurance, and more

Qualifications

• Experience in customer service.
• Enthusiastic about delivering excellent customer experiences.
• Adaptable to change and flexible working options.

Responsibilities

• Manage customer relationships and operational issues.
• Provide effective recovery solutions for customers.
• Ensure compliance with GDPR and business security processes.

Skills

Excellent communication skills

Strong background in customer service

Problem-solving skills

Good IT skills

Ability to work on own initiative

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A prominent water company in Leeds seeks a Customer Success Specialist to enhance customer service and manage customer journeys. You will resolve customer issues, ensuring seamless interactions and compliance with company standards. Ideal candidates will have a strong background in customer service, excellent communication skills, and enthusiasm for problem-solving. This position offers competitive salary, various employee benefits, and a hybrid working model, blending office and remote work. Apply now to contribute to the success of our customers and the environment.