Customer Success Specialist - Analytics

Mercor; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Mercor in London is seeking Customer Support / Success professionals to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance. This role suits people with analytical strengths and domain expertise who can contribute to high-impact evaluation projects.

Ideal candidates hold a bachelor's degree, 2+ years in related roles, and demonstrate proficiency in Microsoft Office, sharp attention to detail, and clear written communication.

Qualifications

• Bachelor’s degree required.
• 2+ years in customer support, service delivery, or customer success.
• Strong analytical and written communication skills.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Written communication

Education

Bachelor’s degree

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada