Customer Success Specialist

SPECTRUM IT; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading digital SaaS company in Southampton is seeking a Customer Success Specialist to enhance client relationships and ensure their success. This office-based role requires proactive engagement and support, ideal for someone with 2+ years in customer success and excellent communication skills. Ideal candidates are tech-savvy and familiar with tools like Google Workspace and HubSpot. Attractive opportunity for motivated individuals.

Qualifications

• 2+ years of experience in a customer success role.
• Ideally have experience in a Tech or SaaS environment.
• Strong communication and relational skills.

Responsibilities

• Log client interactions and feedback in CRM system.
• Regularly check in with clients for engagement.
• Serve as a proactive point of contact for clients.
• Monitor client engagement and follow up.

Skills

2+ year in customer success role

Experience working for a Tech, SaaS business

Excellent communication skills

Proven ability to build rapport

Familiarity with Google Workspace and similar tools

Curious, tech-savvy attitude

Tools

Google Workspace

HubSpot

Zendesk

Slack

Teams

Job description

Excellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist to be a vital partner in their client's journey. This role blends proactive customer success with responsive support, ideal for someone who enjoys helping users directly while also nurturing long-term client relationships.

This is an office based role in Southampton. The successful candidate would ideally need to drive given the location of the office.

Skills required:

• 2+ year in customer success role
• Ideally experience working for a Tech, SaaS business
• Excellent communication skills
• Proven ability to build rapport and handle multiple client relationships simultaneously
• Familiarity with tools like Google Workspace, HubSpot, Zendesk, Slack, Teams, or similar is beneficial
• A curious, tech-savvy attitude with a focus on delivering value to clients

Responsibilities:

• Log client interactions and feedback in our CRM system to inform future engagement
• Regularly check in with clients to ensure they are maximising the value of their setups and content
• Serve as a friendly and proactive point of contact for clients, building strong relationships and understanding their unique needs
• Monitor client engagement and follow up to ensure ongoing satisfaction and retention

If you have the skills and experience required, please contact [e-mail]

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.