Customer Success Solutions Architect

Medium; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading B2B social media solutions provider is seeking a Solutions Manager in Greater London to enhance customer success through tailored training and consultation. This role requires 2-6 years in customer consultation, expertise in B2B SaaS products, and strong organizational skills. Enjoy a flexible hybrid work environment with benefits including private healthcare and professional growth opportunities.

Benefits

Flexible hybrid setup (3 days in-office, London)

Private healthcare

Vacation days + one Friday off every month

$100 per month expense account

Qualifications

• 2-6 years of experience in customer consultation roles.
• Experience with B2B SaaS products and increasing product adoption.
• Exceptional communication skills and strong organizational abilities.

Responsibilities

• Lead the onboarding process for new customers.
• Collaborate with account managers to drive product adoption.
• Develop documentation and assets for the Solutions Management department.

Skills

Customer consultation

Data literacy

Presentation skills

Project management

Tools

Salesforce

Social media analytics

CRMs & Marketing Automation Products

Job description

A leading B2B social media solutions provider is seeking a Solutions Manager in Greater London to enhance customer success through tailored training and consultation. This role requires 2-6 years in customer consultation, expertise in B2B SaaS products, and strong organizational skills. Enjoy a flexible hybrid work environment with benefits including private healthcare and professional growth opportunities.