Customer Success & Sales Executive

Office Angels; Hove; On-site; GBP 32,000; Full time

Job summary

A recruitment agency is seeking a Customer Success & Sales Executive in Hove. The candidate will handle warm enquiries and provide exceptional customer support. Responsibilities include converting leads into sales, processing orders, and maintaining customer relationships. Applicants should have strong communication skills and prior customer service or sales experience. Immediate interviews available.

Qualifications

• Previous experience in customer service or sales in a fast-paced environment.
• Excellent communication skills (written and verbal).
• Strong problem-solving skills and a customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow-ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Team collaboration

Job description

Customer Success & Sales Executive

Salary: £26,000 per annum basic + monthly Bonus (OTE £32,000+)
Contract: Permanent | Hours: Monday-Friday, 9:00am-5:30pm + 1 short Saturday per month
Location: Office-based in Hove / Portslade

Join a growing team with warm leads only - no cold calling! We are looking for a Customer Success & Sales Executive to join an established, expanding organisation in Hove / Portslade.

You will handle warm enquiries, provide exceptional customer support, and convert opportunities into sales through outstanding service and product knowledge.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow‑ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

What We're Looking For

• Previous experience in customer service or sales in a fast‑paced environment.
• Excellent communication skills (written and verbal).
• Strong problem‑solving skills and a customer‑first mindset.
• Ability to work independently and as part of a team.

Apply today, the client is looking for someone to interview immediately and start ASAP! Please send your up‑to‑date CV and contact details. If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject.

Please be aware we receive a lot of applicants for our roles; if you have not been contacted within the next 5 days of applying, you have not been successful. Please go to our website for more vacancies – (url removed).

Office Angels is an equal opportunity employer and a recruitment agency for this vacancy. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.