Customer Success & Sales Executive

Office Angels; England; On-site; GBP 32,000; Full time

Job summary

A leading recruitment agency seeks a Customer Success & Sales Executive to join their office-based team in Hove. The role focuses on handling warm enquiries and providing exceptional customer service. Candidates should have a strong background in customer service or sales. This position offers a competitive salary with opportunities for bonuses based on performance and requires excellent communication skills.

Qualifications

• Previous experience in customer service or sales in a fast-paced environment.
• Excellent communication skills (written and verbal).
• Strong problem-solving skills and a customer-first mindset.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow-ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

Skills

Customer service experience

Sales experience

Excellent communication skills

Problem-solving skills

Job description

Customer Success & Sales Executive

Salary: £26,000 per annum basic + monthly Bonus (OTE £32,000+)

Contract: Permanent | Hours: Monday-Friday, 9:00am-5:30pm + 1 short Saturday per month

Location: Office-based in Hove / Portslade

Join a growing team with warm leads only - no cold calling! We are looking for a Customer Success & Sales Executive to join an established and expanding organisation in Hove / Portslade. This is a fantastic opportunity for someone passionate about customer service and sales to work in a thriving, supportive environment. You'll handle warm enquiries, provide exceptional customer support, and convert opportunities into sales through outstanding service and product knowledge.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow‑ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

What We're Looking For

• Previous experience in customer service or sales in a fast‑paced environment.
• Excellent communication skills (written and verbal).
• Strong problem‑solving skills and a customer‑first mindset.
• Ability to work independently and as part of a team.

Next Steps

Apply today, the client is looking for someone to interview immediately and start asap!

Please apply today with your up to date CV and contact details.

If you have trouble uploading your CV, please email it to [e-mail] and put the job title as the subject.

Equal Opportunity & Agency Information

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.