Customer Success & Relationship Coordinator

ICS; Birmingham; On-site; GBP 26,000; Full time

Job summary

A multi-service provider is seeking a Customer Relationship Assistant at their Birmingham site. You will deliver exceptional customer service, support account managers, and strengthen client relationships. The role requires excellent communication and organisational skills, with a focus on customer interactions and business support. Competitive salary and opportunities for training and development are offered.

Benefits

29 Days Holiday

Employee Assistance Programme

On-site Parking

Clear career progression

Ongoing training and development opportunities

Qualifications

• Experience in sales, service management, or administration is desirable.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Serve as the dedicated point of contact for complex or at-risk customers.
• Manage direct communications from key customers efficiently.
• Support account management activity including meeting preparation.
• Provide accurate financial reporting and contribute to business reviews.

Skills

Strong customer service skills

Excellent communication skills

Highly proficient in Microsoft Office

Analytical abilities

Organisational abilities

Tools

Microsoft Excel

Microsoft Dynamics

Job description

A multi-service provider is seeking a Customer Relationship Assistant at their Birmingham site. You will deliver exceptional customer service, support account managers, and strengthen client relationships. The role requires excellent communication and organisational skills, with a focus on customer interactions and business support. Competitive salary and opportunities for training and development are offered.