Customer Success Placement Student, London, UK

Box; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading cloud content company is seeking a Customer Success Placement Student in London for a 12-month role. Ideal candidates are undergraduate students returning to study in Autumn 2027 and possess excellent communication and relationship-building skills. The position involves enhancing customer engagement and supporting product adoption initiatives within a high-growth SaaS environment. Competitive benefits include a wellness program and 25 vacation days.

Benefits

Pension

Medical and dental coverage

Subsidized gym membership

Complimentary meals in the office

25 days of vacation (plus your birthday off)

Qualifications

• Undergraduate student with the right to work in the UK.
• Ability to build strong relationships.
• Willingness to learn quickly.

Responsibilities

• Support activities to enhance customer engagement.
• Assist in coordinating product adoption initiatives.
• Prepare reports on customer health metrics.

Skills

Excellent communication skills

Attention to detail

Drive and resilience

Customer-focused team player

Additional languages (French or German)

Education

Undergraduate student returning to study Autumn 2027

Job description

Overview

Customer Success Placement Student, London, UK (July 2026 start date)
London

12 month work placement as part of degree | Central London based (Old Street) | July 2026 start date | £27,500 per annum

About Box

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations, including nearly 70% of the Fortune 500, to protect data, fuel collaboration, and power critical workflows with secure, enterprise AI. Joining Box means contributing to a platform that is redefining content management and transforming workflows across organizations.

Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

Why Box Needs You

• You will contribute directly towards improving customer retention rates across EMEA markets through involvement in strategic initiatives driven by Customer Success leadership.
• Work directly on customer activities and learn practical skills alongside experienced Box Customer Success Managers based across EMEA (Paris, Munich, Amsterdam and London).
• Gain broad exposure to Customer Success responsibilities spanning customer engagement, analytics, project management and coordination, and product adoption to develop comprehensive skills for future career growth.
• Experience how a high-growth cloud SaaS company operates from an EMEA HQ perspective.

Your Role and Responsibilities

• Support activities and projects to enhance customer engagement, drive long-term adoption, and improve customer success metrics.
• Identify content use-cases and help move customers to a cloud environment, driving adoption and optimization best practices.
• Assist in coordinating product adoption initiatives, customer communications, and stakeholder engagement to deliver business value.
• Prepare reports on customer health metrics and provide insights to improve outcomes; collaborate with the Business Analytics team and tools to build skills in data analysis.
• Participate in cross-functional initiatives sponsored by CS leadership to drive key adoptions (e.g., AI).
• Assist with content creation for internal and external communications, ensuring alignment with brand voice and customer needs.
• Support process improvement projects to enhance efficiency in customer engagement.

What You Are

• Undergraduate student in a placement year returning to study Autumn 2027; you have the right to work in the UK.
• Excellent communication skills with ability to build strong relationships.
• Drive and resilience with a can-do attitude; a team player who is customer-focused.
• Attention to detail; able to prioritize and meet deadlines; willingness to learn quickly.
• Additional languages (French or German) are a plus but not required.
• Business, Technology, or Management-related studies are beneficial but not required for success as a placement student at Box.

Benefits

Box benefits package includes pension, medical and dental coverage. Wellness program with 25 days of vacation (plus your birthday off), subsidized gym membership, and complimentary meals in the office. EMEA HQ is located at White Collar Factory on Old Street, with other European offices in Paris, Munich, Amsterdam, and Warsaw.

Equal Opportunity

We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic.

Application Note

Interested in building your career at Box? We welcome applications from eligible candidates and encourage you to apply through the standard process.