Customer Success & Order Controller

Sunbelt Rentals Limited; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. The ideal candidate will be skilled in building relationships, delivering exceptional service, and managing customer orders from enquiry to post-hire feedback. A strong customer service background is essential, along with effective communication skills. This position offers a generous rewards package in a fast-paced, operational environment.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role.
• Ability to build relationships with customers.
• Comfortable using judgment and decision-making in line with policies.

Responsibilities

• Deliver best-in-class customer service.
• Manage orders from enquiry to post-hire feedback.
• Utilize product knowledge to maximize upselling opportunities.

Skills

Exceptional communication skills

Customer service experience

Team collaboration

Problem-solving

Computer literacy in MS Office

Job description

A leading equipment rental provider in the UK is seeking a Hire Controller to join their Customer Service team. The ideal candidate will be skilled in building relationships, delivering exceptional service, and managing customer orders from enquiry to post-hire feedback. A strong customer service background is essential, along with effective communication skills. This position offers a generous rewards package in a fast-paced, operational environment.