Customer Success Operations Lead - Gainsight & AI Enablement

Marcura; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading customer success firm in Greater London seeks a Customer Success Operations role within the leadership team. The role emphasizes optimizing workflows and using Gainsight to enhance customer experiences. The ideal candidate has over 5 years in customer success, strong analytical and project management skills, and experience with AI-based solutions. This position will have a significant impact on the efficiency and effectiveness of customer success strategies.

Benefits

Mentorship from experienced leaders

Exposure to product lifecycle

Qualifications

• 5+ years in Customer Success or equivalent field.
• 2+ years in Customer Success Operations.
• Familiarity with MEDDIC is an advantage.
• Experience implementing AI-based solutions in customer success.

Responsibilities

• Act as an advisor to increase efficiencies in Customer Success.
• Implement technical changes and manage resources within Gainsight.
• Collaborate with internal teams for alignment of data and tech.
• Provide training to Customer Success Managers and drive Gainsight adoption.

Skills

Expert technical Gainsight CS skills

Strong analytical skills

Project management skills

Strong communication capabilities

Experience with Salesforce

Experience with BI tools

Experience in Customer Success

Education

Gainsight University

Tools

Gainsight

Salesforce

Power BI

Intercom

Job description

A leading customer success firm in Greater London seeks a Customer Success Operations role within the leadership team. The role emphasizes optimizing workflows and using Gainsight to enhance customer experiences. The ideal candidate has over 5 years in customer success, strong analytical and project management skills, and experience with AI-based solutions. This position will have a significant impact on the efficiency and effectiveness of customer success strategies.