Customer Success Operations Evaluator

Mercor; Greater London; Remote; GBP 28,000 - 52,000; Full time

Job summary

Mercor is hiring expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs.

This is a remote, hourly engagement. The role demands 5+ years in customer success / support operations, native English, and strong proficiency with Microsoft Office and Google Workspace, especially Slides.

Qualifications

• 5+ years of professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.

Skills

5+ years in Customer success / support

Native English

Office & Workspace proficiency

Education

Advanced degree (Master's or higher)

Tools

Microsoft Office

Google Workspace

Google Slides

PowerPoint

Job description

About the role

We are hiring expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs.

This is a remote, hourly engagement.

Requirements (must have)

1. 5+ years of relevant professional experience in Customer success / support operations.

2. Native or professional fluency in English.

3. Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred (nice to have)

• Advanced degree (Master's or higher) from a reputable institution.

What you'll do

• Evaluate AI-generated artifacts against domain-specific quality rubrics.

• Identify factual, aesthetic, and presentation errors.

• Provide clear, structured written feedback.