Customer Success Manager, UK Market - London

Aircall; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading communications platform based in London is looking for a Customer Success Manager to support the UK market. The role involves managing and growing a portfolio of clients, ensuring satisfaction, and gathering feedback for product improvement. Ideal candidates should have excellent communication skills and experience in sales or customer success. This position offers a competitive salary and a dynamic work environment.

Benefits

Competitive salary package

Work-life balance

Fast-learning environment

Strong team spirit

Diverse work culture

Qualifications

• Previous experience in a sales and/or CSM position is preferred.
• Excellent verbal and written communication skills.
• Passion for consistently providing excellent customer experience.

Responsibilities

• Grow and nurture a portfolio of clients for the UK market.
• Maximise portfolio expansion while minimizing churn risks.
• Own and manage renewal activities for contract renewals.
• Gather customer product feedback for product roadmap.
• Develop and automate processes, practices & tools.
• Be the main point of contact for customers about product releases.

Skills

Excellent verbal and written communication skills

Fluent English

Passion for providing excellent customer experience

Ability to manage multiple tasks in a fast-paced environment

Experience in sales or CSM

Job description

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall:

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

Based in London we are looking for engaged and passionate Customer Success Managers to work on the UK market.

About the team

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Key Responsibilities

• Grow and nurture a portfolio of clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
• Own and manage renewal activities to execute a timely and profitable contract renewal
• Gather customer product feedback to help shape and define the product roadmap
• Develop and automate our processes, practices & tools
• Bring in new ideas to delight our customers
• Be the main point of contacts of our customers to inform the customers about product releases

Qualifications

• Excellent verbal and written communication skills.
• Fluent English is a must.
• Passion for consistently providing excellent customer experience.
• Comfortable managing several tasks and issues in a fast-paced environment.
• Previous experience in a sales and/or CSM position is preferred.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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