Customer Success Manager UK & Ireland

Electude International BV; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading educational technology company in the United Kingdom is seeking an experienced Customer Success Manager to drive user adoption of their automotive e-learning solutions. The successful candidate will work closely with schools, providing training and support to educators while ensuring institutions gain maximum value from the Electude platform. This role offers opportunities for personal growth, a competitive salary, and the chance to make a transformative impact on technical education.

Benefits

Dynamic workplace with personal growth

30 vacation days

Competitive salary and strong secondary benefits

Qualifications

• Proven experience in Customer Success or training roles, preferably in EdTech.
• Strong ability to train and influence educators.
• Willingness to travel 30–50% of the time.

Responsibilities

• Drive adoption of the Electude platform across educational institutions.
• Deliver training for teachers on effective use of Electude.
• Build relationships with key stakeholders in schools.

Skills

Customer Success Management

Training and Education Delivery

Relationship Building

Data-driven Mindset

Job description

Electude is the global leader in automotive e-learning solutions, revolutionizing the way automotive students and professionals learn and apply their skills. Electude’s solutions are available in dozens of languages and are being sold in over 70 countries. Electude currently has 145 employees and maintains offices worldwide, with its international headquarters located in the Netherlands.

The role

Electude is looking for an experienced Customer Success Manager with a strong focus on user adoption and educational impact. Many institutions purchase Electude, but don’t yet use it to its full potential. Your key mission will be to ensure customers become successful, long‑term users by helping educators embed Electude into teaching and learning.

As Customer Success Manager you work closely with schools and colleges to increase engagement, improve implementation, and build confidence in using the Electude platform in classrooms and workshops.
You will form a team together with the Business Development Managers and the Sales Operations Coordinator.

What you’ll do

• Drive adoption and usage of the Electude platform across schools and colleges, ensuring institutions get real educational value.

• Deliver on‑site and online training for teachers and teams on how to use Electude effectively.

• Provide implementation guidance and translate teaching goals into practical platform use.

• Help schools design and improve tailored curricula (“curriculum on demand”) using Electude content and tools.

• Build strong relationships with key stakeholders (teachers, heads of department, management) and act as a trusted advisor.

• Monitor customer progress, identify risks early (low usage/engagement), and create action plans to improve outcomes.

• Collaborate with Sales, Support, and Product teams to ensure customer needs are understood and addressed.

Who we are looking for

Thriving in this role requires a fervor for helping teachers transform their didactic delivery. Ideally, you’ll have a track record of building relationships educators, and you understand the needs and expectations of educational institutions, of teachers, and of learners.

• Proven experience in a Customer Success / Implementation / training / education consultancy role (preferably EdTech).

• Strong ability to train, coach and influence educators and stakeholders.

• Willingness to travel & comfortable being on the road: average 30‑50% travel (1.5 to 2.5 days/week) to visit customers.

• Affinity with technical/vocational education and digital learning environments (LMS/online platforms).

• Proactive, structured, and data‑driven mindset: You are able to spot adoption issues and improve them.

Your benefits

• A dynamic, informal workplace with room for personal growth.

• A varied role with subject ownership and transformative impact on the lives of young people through innovative technical education tools.

• Reporting directly to the Country Manager.

• Opportunities to contribute to innovative projects and the future of vocational learning.

• Competitive salary and strong secondary benefits.

• 30 vacation days

Interested? We are waiting for your application! Don’t wait too long – our selection process is continuous and the advert may close before the recruitment process is completed.
Send your CV and a short motivation explaining why you’re the right person for this role.