Customer Success Manager UK, ERM

Check Point Software Technologies Ltd.; Camden Town; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Manager to oversee the client lifecycle and enhance customer relationships. The ideal candidate will have over 6 years in B2B customer-centric roles, with substantial knowledge in cybersecurity and experience in account management. This position is crucial for fostering customer satisfaction and product adoption across the UK. Join a recognized top employer with a commitment to a safe digital world.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• 4+ years of experience as a Customer Success Manager or equivalent.
• Prior experience in account or commercial management.

Responsibilities

• Oversee the entire customer lifecycle, from onboarding to renewals.
• Serve as primary liaison for clients, ensuring satisfaction.
• Gather customer feedback to influence product direction.

Skills

Customer-centric approach

Understanding of cybersecurity

Customer engagement

Relationship management

Proficiency in English

Education

Bachelor's degree in engineering or relevant discipline

Job description

Responsibilities

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for ERM's clientele across the UK, ensuring optimal satisfaction and value realization.
• Champion customers' interests within ERM, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within ERM's framework.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• Bachelor's degree in engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Proficiency in English (Speaking, Reading, Writing) is essential.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Manager to cover our team in the UK and bolster our Customer Success team.

If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now! Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.