Customer Success Manager UK

Lyrebird Health; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A health-tech company is seeking a Customer Success Manager to lead sales efforts in the UK. The role involves end-to-end sales processes, working closely with product teams, and shaping the sales strategy. Ideal candidates have 5-7 years of B2B SaaS or health-tech experience and proven deal-closing abilities. Join a diverse team that values creativity and impact.

Qualifications

• 5-7 years experience in B2B SaaS or health-tech sales.
• Proven ability to close deals and exceed targets.
• Experience selling into complex environments.
• Experience selling into complex environments.
• Strong communication skills with the ability to build trust.

Responsibilities

• Own and close new business from lead to signature.
• Run discovery, pitch, and demo meetings.
• Partner closely with product to feed insights.
• Partner with product to provide insights from the frontlines.
• Lay groundwork for a repeatable GTM engine in the UK.

Skills

B2B SaaS sales

Health-tech sales

Communication skills

Deal closing

Comfort with ambiguity

Self-starter

Tools

HubSpot

Salesforce

Job description

Customer Success Manager

We’re hiring a Sales-Led Account Executive to join our early team in the UK.

This is a multi-hat role, with a strong tilt toward sales and new business.

You’ll own the full cycle - from outreach and pre‑sales through to onboarding and deal close. Think AE first, CSM second.

You’ll be one of the first boots on the ground in England, so you’ll be close to everything: shaping pipeline, leading pilots, gathering feedback, and helping us scale.

About Lyrebird Health

Lyrebird is a rapidly growing health‑tech company using AI to give healthcare professionals their time back — and we’re scaling fast.

Our platform integrates directly with General Practice, Allied Health, and Specialist clinics — automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards.

What You’ll Do

• Own and close new business: end‑to‑end from lead to signature
• Run discovery, pitch, and demo meetings with NHS and private health organisationsLead pilots and onboarding workflows (with support from clinical + product)
• Work with our Head of GTM and CEO to refine the sales motion
• Partner closely with product to feed insights back from the frontlines
• Lay the groundwork for a repeatable GTM engine in the UK

You Should Have

• 5-7 years experience in B2B SaaS or health‑tech sales
• Proven ability to close deals and exceed targets
• Comfortable with ambiguity - you’ve worked in early‑stage or high‑growth environments
• Experience selling into complex environments with multiple stakeholders
• Sharp communication skills and the ability to build trust quickly
• A hands‑on, do‑what‑it‑takes mindset
• Self starter, with strong stand alone capability

Nice to Have

• Experience in health‑tech or selling into the NHS
• Exposure to onboarding or post‑sale delivery
• Familiarity with CRMs (HubSpot, Salesforce, etc.)
• Located near London or a major UK hub (not essential)

At Lyrebird, we don’t just write code — we help shape the future of the human experience.

If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you.

We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.