Customer Success Manager UK

Wallbox Chargers, S.L.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading EV charging company is seeking a Customer Success Manager responsible for ensuring successful customer onboarding and satisfaction. The role involves leading installations, managing key accounts, and collaborating with cross-functional teams. Ideal candidates will have 3–5 years in customer-facing roles, strong relationship management skills, and a technical understanding in energy or mobility. Benefits include hybrid work and a pension plan.

Benefits

Hybrid work

Pension Plan

Office in WeWork coworking space

Car discounts for EVs

Qualifications

• 3–5+ years in B2B customer-facing roles, preferably in infrastructure or EV charging.
• Proven track record managing large, complex accounts.
• Strong relationship management and consultative skills.

Responsibilities

• Lead customer onboarding, including training and initial deployment support.
• Ensure smooth installation and integration of products.
• Serve as primary post-sale contact for key accounts.

Skills

Excellent communication and interpersonal skills

Ability to identify opportunities for upsell and growth

Strong problem-solving and project management skills

Ability to work effectively in cross-functional, international teams

Job description

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox!

About the Role:

Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.

Key Responsibilities:

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements:

• 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Ability to identify opportunities for upsell and growth within customer accounts.
• Strong problem-solving and project management skills.
• Ability to work effectively in cross-functional, international teams.

Benefits:

• Hybrid work
• Pension Plan
• Office in WeWork coworking space
• Car discounts & special advantages if you choose an EV
  

Please submit your resume in English

*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.