Customer Success Manager - (Switzerland/Amsterdam/London)

Cyble; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom is seeking a dedicated Customer Success Manager to ensure client success through exceptional service and strong relationships. The role involves onboarding clients, managing relationships, driving product adoption, and resolving issues. Candidates should have a Bachelor's degree and 7-9 years of experience in customer success, preferably in cybersecurity. Strong communication and problem-solving skills are essential.

Qualifications

• 7 to 9 years of experience in customer success management, preferably in the cybersecurity industry.
• Strong understanding of security products and services.

Responsibilities

• Lead onboarding process for new clients ensuring a seamless introduction.
• Act as primary point of contact for assigned clients.
• Drive successful adoption of security products and services.
• Develop health monitoring metrics to assess client satisfaction.
• Collaborate with engineering teams to address client concerns.
• Manage renewal process for assigned clients.

Skills

Customer success management

Communication skills

Negotiation skills

Problem-solving skills

CRM software knowledge

Education

Bachelor's degree in Business, IT, or related field

Job description

About the Role

We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services.

What You'll Do At CYBLE

Client Onboarding

• Lead the onboarding process for new clients, ensuring a seamless introduction to our security products and services.
• Collaborate with internal teams to facilitate a smooth transition.

Relationship Management

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, trust-based relationships with key stakeholders.

Product Adoption

• Drive the successful adoption of our security products and services.
• Provide guidance and training to clients on product functionalities and best practices.

Health Monitoring

• Develop and implement health monitoring metrics to assess client satisfaction and usage.
• Proactively identify and address potential issues.

Issue Resolution

• Collaborate with Engineering support and engineering teams to address client concerns promptly.
• Ensure timely and effective resolution of client issues.

Renewal Management

• Proactively manage the renewal process for assigned clients.
• Identify opportunities for upselling or cross-selling based on client needs.

Customer Advocacy

• Cultivate satisfied clients into advocates for our products and services.
• Gather testimonials, case studies, and referrals.

Education and Training

• Develop and deliver training sessions for clients on new features, updates, and security best practices.
• Share educational resources to enhance client knowledge.

Data Analysis

• Utilize customer data and feedback to analyze trends and insights.
• Provide actionable recommendations to improve client satisfaction and product features.

Collaboration

• Work closely with sales, marketing, and technical teams to align efforts and deliver a cohesive client experience.
• Collaborate on account reviews and expansion opportunities.

What You’ll Need

• Bachelor's degree in Business, IT, or a related field.
• 7 to 9 years of proven experience in customer success management, preferably in the cybersecurity industry.
• Strong understanding of security products and services.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer success tools.

About Cyble

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India

Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com