Customer Success Manager - SureStep

SYNNEX; Basingstoke; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology firm in Basingstoke is seeking a SureStep Ambassador to drive new business opportunities and expand the partner network. This role involves executing strategic programmes and requires strong communication skills and a strategic mindset. Join a culture that values collaboration and diverse perspectives, and make a real impact in the technology space.

Benefits

Hybrid working

Private healthcare

Paid time off for personal events

Clear progression paths

Support for diverse perspectives

Qualifications

• 2-3 years of professional sales experience with a proven track record.
• Excellent telephone manner and attention to detail.
• A growth mindset and a drive to learn, improve, and make a difference.

Responsibilities

• Identify and pursue new business opportunities within the partner base.
• Support the awareness and delivery of funded solutions.
• Build and maintain strong relationships with partners and stakeholders.

Skills

Strong communication skills

Relationship-building

Strategic mindset

Tech curiosity

Job description

Strengthen every partnership. Build with intention. Drive customer success!

The SureStep Ambassador will be responsible for driving new business opportunities and expanding our partner and end customer network. This role involves executing on strategic programmes, driving awareness of funded solutions, and serving as an expert in a specific Microsoft workload (Azure). You’ll work closely with a team of specialists who are driving growth in our Microsoft Azure business. Together with the management team and European stakeholders, you’ll collaborate to achieve shared success.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.

If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You’ll Love Working Here

Here’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter.

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• “Moments that matter” paid time off (yes, even for your pet’s birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do, they’re not just posters on the wall:

• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You’ll Be Doing

• Identify and pursue new business opportunities within the partner base.
• Proactively recruit new partners and expand the partner network.
• Execute strategic programmes to drive partner engagement and growth.
• Support the awareness and delivery of funded solutions that align with end customers needs and business objectives.
• Build and maintain strong relationships with partners and key stakeholders.
• Serve as an expert in a specific Microsoft workload (Azure, Modern Work, or Business Applications).
• Collaborate with internal teams to ensure seamless delivery of solutions.
• Monitor and report on sales performance and programme effectiveness.
• Deliver exceptional Proof of Execution (POE) to management.
• Stay up-to-date with industry trends and Microsoft product developments.

What You’ll Bring

We’re not looking for perfection - we’re looking for passion, purpose, and a track record of making things happen

• 2-3 years of professional sales experience with a proven track record.
• Strong communication and relationship-building skills.
• Excellent telephone manner and attention to detail.
• Strategic mindset and commercial awareness.
• A growth mindset and a drive to learn, improve, and make a difference.
• Comfortable working cross-functionally and managing multiple priorities.
• Tech experience helps — but curiosity and adaptability matter more.

If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!