Customer Success Manager (Search Marketing Analytics)

BrightEdge; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading SEO and Digital marketing firm in Birmingham is seeking an experienced SEO Marketer Customer Success Manager to drive impact for their enterprise customers. You will manage customer relationships, ensure successful implementation of SEO analytics, and support business outcomes through integrated solutions. The ideal candidate will have over 5 years of experience in account management and digital marketing with a strong understanding of technology adoption.

Benefits

Competitive salary and bonus

Comprehensive benefits, including BUPA healthcare

Fully stocked kitchens

Social events

Opportunity to expand experience and knowledge

Smart and fun colleagues

Qualifications

• 5+ years of relevant experience managing multiple customer accounts.
• Experience in driving technology/platform adoption and usage.
• Thorough understanding of digital marketing.

Responsibilities

• Understand business requirements and align them to SEO programs.
• Drive customer outcomes through integrated SEO analytics.
• Communicate with business and technical stakeholders.

Skills

Customer account management

Communication skills

SEO/Digital marketing knowledge

Technology adoption

Web analytics experience

Tools

Adobe Analytics

Job description

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

What you'll do:

• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
• Drive integrations and implementations to completion.
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
• Identify, engage, and train different divisions within a customer's organisation.
• Provide day-to-day engagement that delivers high levels of customer value and supports renewal.
• Configure platform to support advanced AI use cases and support customers with this changing search landscape.

What it's it to be successful:

• 5+ years of relevant experience managing multiple customer accounts
• Experience doing discovery of business goals and needs
• Experience driving technology/platform adoption and usage
• Strong verbal and written communication skills and presentation skills
• Working knowledge of SEO/Digital marketing
• Experience managing complex integrations
• Thorough understanding of digital marketing
• Experience with web analytics, Adobe Analytics a strong plus

Benefits:

• Competitive salary and bonus
• Comprehensive benefits (including BUPA healthcare)
• Fully stocked kitchens
• Social events
• Opportunity to expand your experience and knowledge
• Smart and fun colleagues
• Central London location (Labs Holborn)
• Working in a fast-paced environment where you can make a difference

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.