Customer Success Manager (Retail Media) at AI AdTech SaaS Platform

Grey Matter Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Success Manager to join a dynamic AI AdTech SaaS platform. The role involves driving success for top global brands by building and optimizing marketing campaigns across major platforms like Amazon and Walmart. Candidates should have strong skills in Retail Media, strategic relationship management, and data analytics. This position offers a fantastic opportunity for growth within a fast-growing sector while providing extensive benefits.

Benefits

Bonus

Share options

Extensive benefits

Qualifications

• Proven Retail Media/Commerce expert, confident working with high-value global brands.
• Experience across full Amazon Ads suite highly beneficial.
• Highly strategic, comfortable managing and developing relationships with senior stakeholders.
• Data-driven with strong attention to detail.

Responsibilities

• Build and optimize successful marketing campaigns across Amazon, Walmart, etc.
• Utilise digital marketing analytics to interpret campaign trends and make recommendations.
• Identify new marketing opportunities to optimize brand awareness and drive sales.

Skills

Retail Media/Commerce expertise

Experience with Amazon Ads suite

Strategic relationship management

Data-driven decision making

Job description

Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their Retail Media specialist team.

The Company

• $100m in funding by top VCs
• Manage $8B annually in media spend
• Power digital marketing campaigns in more than 190 countries
• Work with half of the Fortune 50 and all the top 10 Global Ad agency networks
• Bonus, share options and extensive benefits

The Role

As an Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands.

• Build and optimize successful marketing campaigns across Amazon, Walmart, etc
• Utilise digital marketing analytics to interpret campaign trends, make performance recommendations and tell the story behind your clients’ KPIs
• Identify new marketing opportunities to optimize brand awareness and drive sales

Desired Skills & Requirements

• Proven Retail Media/Commerce expert, confident working with high-value global brands
• Experience across full Amazon Ads suite highly beneficial
• Highly strategic, comfortable managing and developing relationships with senior stakeholders
• Data-driven with strong attention to detail