Customer Success Manager - (Remote - UK)

Jobgether; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client satisfaction and drive successful product implementations. This remote role involves collaborating with clients to identify their needs, resolve challenges, and maximize the value of solutions. You will build lasting relationships, work closely with internal teams, and foster business growth across the EMEA region. If you are proactive, goal-oriented, and possess excellent communication skills, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Benefits

Canary Days: Monthly company-wide days off

Self Improvement Club: Budget for personal goals

Professional Development: Budget for growth

Travel Reimbursement: Stipend for team visits

Qualifications

• 3-5 years experience in Customer Success within a SaaS environment.
• Proven track record managing client accounts in complex settings.

Responsibilities

• Lead onboarding initiatives to ensure clients are set up for success.
• Maintain strong relationships with key client stakeholders.

Skills

Customer Success Management

Communication Skills

Time Management

Problem Solving

SaaS Experience

Relationship Building

Education

Bachelor's Degree

Job description

Customer Success Manager - (Remote - UK)

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Description

Jobgether offers all remote jobs globally. We match you with roles where you're most likely to succeed and provide feedback on every application to help you learn. Say goodbye to guesswork, application black holes, and recruiter ghosting in your job search.

For one of our clients, we are seeking a Customer Success Manager, remotely from the UK.

As a Customer Success Manager, you will drive customer satisfaction and ensure successful product implementations across a portfolio of Mid-Market and SMB clients. Your role involves working closely with clients to identify needs, resolve challenges, and maximize the value of our solutions. Building lasting relationships, collaborating with internal teams, and fostering business growth within the EMEA region are key to your success.

Accountabilities

1. Lead onboarding initiatives to ensure clients are set up for success from day one.
2. Maintain strong relationships with key client stakeholders, addressing concerns and ensuring continued engagement.
3. Partner with Sales and Product teams to identify opportunities for account growth and ensure client satisfaction.
4. Provide insights and strategic advice to help clients align objectives with company solutions.
5. Monitor client progress and adapt strategies to achieve desired outcomes.

Requirements

• Bachelor’s degree or equivalent experience.
• 3-5 years of experience in Customer Success within a SaaS environment.
• Proven track record managing client accounts, especially in complex technical settings.
• Excellent communication skills to build rapport and trust across diverse teams.
• Strong time management and organizational skills to handle multiple accounts effectively.
• Proactive, goal-oriented mindset with adaptability to changing client needs.
• Experience with Mid-Market accounts is advantageous; familiarity with hospitality technology is a plus.

Benefits

• Canary Days: Monthly company-wide days off to recharge.
• Self Improvement Club: Monthly personal goal sharing with a budget to support achievement.
• Professional Development: Budget for professional growth and cross-functional discussions.
• Travel Reimbursement: Stipend for team visits to offices in New York, San Francisco, or Dallas.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other