Customer Success Manager - Operations & Accounts Leader

Hireful; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

An air conditioning and refrigeration company in the UK is seeking an experienced Customer Support Manager to lead a busy team. You will manage daily operations, support national accounts, and ensure precise information across systems and stock. Key responsibilities include supporting a team of Account Managers, developing customer relationships, and maintaining accurate databases. This role offers an excellent opportunity to enhance processes and deliver exceptional service.

Qualifications

• Experience in managing customer support teams.
• Strong analytical skills for management reports.
• Understanding of health and safety policies.

Responsibilities

• Lead and support a team of Account Managers.
• Oversee customer onboarding and relationship development.
• Produce and present management reports and KPIs.

Job description

An air conditioning and refrigeration company in the UK is seeking an experienced Customer Support Manager to lead a busy team. You will manage daily operations, support national accounts, and ensure precise information across systems and stock. Key responsibilities include supporting a team of Account Managers, developing customer relationships, and maintaining accurate databases. This role offers an excellent opportunity to enhance processes and deliver exceptional service.