Customer Success Manager OpenData

Veeva Systems; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare technology firm in the UK is seeking a Customer Success Manager to engage with key stakeholders and drive success with their OpenData product. Ideal candidates should have over 5 years of experience in data-focused roles in the life sciences industry, hands-on Veeva CRM experience, and strong analytical skills. This role offers flexibility as a remote position.

Qualifications

• 5+ years of demonstrated data-focused experience within the life sciences industry.
• 5+ years of hands-on experience with Veeva CRM.
• Proven track record of establishing client-facing relationships.

Responsibilities

• Engage with key customer stakeholders to drive OpenData success.
• Evaluate customer OpenData investments and identify improvements.
• Support customers with OpenData education sessions.

Skills

Data-focused experience

Experience with Veeva CRM

Client-facing relationships

Analytical skills

Fluency in English

Education

Bachelor's degree or equivalent practical experience

Tools

Master Data Management platforms

Job description

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

At Veeva, we are building the industry cloud for life sciences. Our mission is to help our customers bring their products to market faster and more efficiently, improving and extending human life. We are looking for a passionate and strategic Customer Success Manager (CSM) to join our expanding team and partner with Europe\'s most innovative life sciences companies.

As a CSM for our OpenData product, you will be more than an account manager; you will be a strategic consultant and a trusted advisor. Your role is central to our most important value: Customer Success.

You will take an end-to-end perspective on their business, ensuring our customers achieve the highest possible value from their investment in Veeva by guiding them through a complex data landscape and helping them leverage our commercial platform to its full potential.

This is a role for someone who is a fast learner, has a strong work ethic, and puts the team first. If you thrive on solving complex challenges and building long-term, valuable relationships, we want to hear from you.

What You\'ll Do

• Engage with key customer stakeholders through regular meetings to drive OpenData success
• Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
• Support customers with OpenData, CRM, and Network (our Master Data Management Software) deep-dive and education sessions, and promote awareness of the latest product innovations
• Serve as the customer advocate for product innovation by working with the OpenData Product Team to identify potential enhancements from customer feedback
• Work with the CRM and Network teams to resolve issues across the system and software landscape
• Collect and provide OpenData management best practices
• Maintain expert-level knowledge of OpenData products and services
• Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva

Requirements

• You have 5+ years of demonstrated data-focused experience within the life sciences industry
• You have 5+ years of hands-on experience with Veeva CRM
• You have 5+ years of practical experience with Customer Master Data
• You have a proven track record of establishing client-facing relationships as a strategic, trusted advisor
• You are able to analyze complex client and vendor challenges and articulate them clearly to audiences of varying technical levels
• You possess strong analytical skills, with the ability to process and interpret customer information (such as product utilization data) to drive adoption
• You are a self-starter who takes full ownership of the ongoing success for a portfolio of large clients
• You hold a Bachelor\'s degree or have equivalent practical experience. We value non-linear career paths and the diversity of thought they bring
• You are fluent in English

Nice to Have

• Advanced experience with data analytics and/or Master Data Management (MDM) platforms
• Fluency in an additional European language

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].