Customer Success Manager - NHS

RLDatix; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology provider is seeking a Customer Success Manager to join their team. The successful candidate will work remotely from the UK&I, building relationships with NHS clients to drive product adoption and satisfaction. Candidates should have experience in Customer Success or Sales, ideally with knowledge of NHS operations. The role contributes significantly to healthcare outcomes and client retention.

Qualifications

• Experience in Customer Success, Sales, or Account Management.
• Experience working with or for the NHS.
• Understanding of customer engagement and improving satisfaction.

Responsibilities

• Build and maintain trusted relationships with NHS clients.
• Support onboarding and guide clients through transitions.
• Drive adoption of solutions by sharing best practices.

Skills

Customer Success

Sales

Account Management

Data Analysis

Job description

Customer Success Manager - NHS | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.

How You’ll Spend Your Time

• Build and maintain trusted, long-term relationships with NHS clients to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

What Kind of Things We’re Most Interested in You Having

• Experience in Customer Success, Sales, or Account Management.
• Experience working with or for the NHS - a solid understanding of how the NHS operates will be valuable.
• Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Ability to supporting stakeholders through process or platform transitions.
• Strong ability to analyse data and translate insights into actionable strategies.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Genuine interest in improving healthcare outcomes through technology