Customer Success Manager- NHS

RLDatix; Richmond; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare technology provider is seeking a Customer Success Manager to join their team. This role involves building relationships with NHS clients, driving product adoption, and ensuring customer satisfaction. Ideal candidates should have experience in customer success or account management and a solid understanding of NHS operations. Join us in improving healthcare outcomes through technology.

Qualifications

• Experience in Customer Success, Sales, or Account Management.
• Understanding of customer engagement and driving adoption.
• Strong ability to analyse data and translate insights into actionable strategies.

Responsibilities

• Build and maintain long-term relationships with NHS clients.
• Support onboarding and guide clients through transitions.
• Drive adoption of RLDatix solutions and monitor customer satisfaction.

Skills

Customer Success

Sales

Account Management

Data Analysis

Collaboration

Job description

Customer Success Manager | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.

How You’ll Spend Your Time

• Build and maintain trusted, long‑term relationships with NHS clients to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

What Kind of Things We’re Most Interested in You Having

• Experience in Customer Success, Sales, or Account Management.
• Experience working with or for the NHS – a solid understanding of how the NHS operates will be valuable.
• Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Ability to support stakeholders through process or platform transitions.
• Strong ability to analyse data and translate insights into actionable strategies.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Genuine interest in improving healthcare outcomes through technology.