Customer Success Manager (MotorTech AI - A Keyloop Company)

Keyloop; Sheet; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Keyloop is seeking a Customer Success Manager to own onboarding, renewal and long-term loyalty across assigned accounts. You will work closely with customers to understand business challenges and drive value from Keyloop’s products and services.

In this role you will build relationships with executives, collaborate with Sales for expansion opportunities, and travel to client sites as required to ensure successful adoption and satisfaction. Keyloop values inclusivity and customer-centric growth.

Qualifications

• 3+ years of Customer Success Management experience.
• CSM experience with a cloud-based enterprise software solution is a plus.
• Ability to work independently and in a team environment.
• Excellent communication, presentation and negotiation skills.
• Strong understanding of business processes and enterprise applications.

Responsibilities

• Champion customer success across assigned accounts to drive onboarding, renewal and loyalty.
• Deliver business impact by understanding customers' key challenges and opportunities.
• Build senior executive relationships across accounts to solidify partnership.
• Collaborate with Sales to develop growth and retention plans.
• Foster customer relationships to enhance adoption and satisfaction.

Skills

Customer Success Management

Cloud software

Independent work

Communication skills

Presentation skills

Negotiation skills

Team collaboration

Willing to travel

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

Duties & Responsibilities

• Champion customer success across assigned accounts to drive successful onboarding, renewal and long-term loyalty to Keyloop
• Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities
• Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer
• Work closely with the Sales organizations to develop growth and retention plans
• Foster strong customer relationships to enhance adoption, ensure retention and increase overall customer satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Advocate for customer needs/issues cross-departmentally to ensure a seamless experience
• Represent the customer voice for Motortech AI across all areas of Keyloop
• Liaise with the wider Keyloop Customer Success teams where client onboarding is across multiple product streams
• Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services
• Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue
• Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction
• Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers
• Accountable for Customer Success Plans & ownership of all associated goals
• The success metrics in this role will include timely onboarding progression, customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.

Skills Required

• 3+ Years Customer Success Management experience
• CSM Experience for a Cloud Based Enterprise Software solution is a plus
• Ability to work independently and in a strong team environment
• Ability to maintain excellent colleague and peer relationships
• Excellent communication, presentation and negotiation skills
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Strong understanding of customer needs, and objectives
• Willingness to travel

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."