Customer Success Manager, Manufacturing

RELEX Solutions; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global software company in the supply chain sector is seeking a Customer Success Manager to enhance relationships with Manufacturing clients. The role involves optimizing customer processes, driving upsell opportunities, and ensuring customer satisfaction. Ideal candidates have at least 5 years of relevant SaaS experience and strong B2B relationship skills. Join this dynamic team in London for a chance to make a significant impact.

Benefits

Flexible working

Work-life balance

Learning opportunities

Support for family-oriented policies

Qualifications

• 5+ years of experience in SaaS customer success management or account management.
• Proven ability to manage customer relationships at senior levels.
• Experience in supply chain management is a plus.
• Fluent in one of the common European languages and English.

Responsibilities

• Build and maintain customer relationships at a strategic level.
• Optimize business processes and identify growth opportunities.
• Monitor customer performance metrics and drive improvements.
• Lead upsell and cross-sell opportunities from start to finish.

Skills

Customer relationship management

Consultative mindset

Upselling and cross-selling

B2B relationship building

Communication skills

Job description

Who we are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end‑to‑end value chain.

With a global team of over 2,000 professionals, we work side‑by‑side with our customers to solve real problems with lasting impact. Companies like [top three customers in the region we are looking to attract talent in] trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!

We are currently seeking a Customer Success Manager to join the Customer Success team working with particular focus on our Manufacturing customers. Working within the Manufacturing customer base offers you a chance to play a vital role in building out our practices towards this customer segment that is rapidly growing!

What we need you to do and be

Bring your ideas. Challenge ours. Grow with us. This is some of what you will be doing in this role:

• Building and maintaining customer relationships on strategic level with decision makers
• Working with your customer as trusted advisor; with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency
• Communicating the achieved measurable value and proactively identify development needs at our customers
• Identify opportunities and lead upsell/cross‑sell deals from start to finish
• Work closely with our product development and the pilot customers of our new initiatives
• Establish and coordinate the right expertise network from RELEX needed to support the customer goals
• Monitoring customer’s key performance metrics and taking necessary actions to improve them
• You will be measured on customer satisfaction NPS (Net Promoter Score), referencability, growth (upsell/cross‑sell bookings) and the value RELEX bring to our existing customers by measuring KPIs & ROI

What you’ll bring to the table

In this role you preferably have experience and knowledge from SaaS solutions and from effectively working with these tools as drivers of business value. You have a proven track record of acting as trusted advisor to customer, ensuring high customer satisfaction, and managing relationships to senior management.

Desired Background:

• +5 years of relevant work experience in SaaS customer success management, SaaS Sales, supply chain management, or account management.
• A proven ability to take proactive ownership of customer accounts, driving retention, identifying upsell opportunities, and creating measurable value for customers
• Experience in Business‑to‑Business (B2B) relationship building on executive/senior level in large organizations and developing customer accounts
• Experience from strategic account management and proven success in commercial growth for your customer base
• Excellent communication skills in one of the common European languages and English.
• Experience from planning in Manufacturing and Consumer Package Goods industry context is seen as a great advantage
• Experience in other customer facing roles at RELEX are highly valued!

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

RELEX key benefits

• Flexible working
• Genuine work‑life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after‑work activities
• Family‑oriented policies
• Flat hierarchies
• Two paid volunteering days each year

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.

Apply today and be part of the future. Be RELEX!