Customer Success Manager | Legaltech | £90K

WünderTalent; City Of London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading Legal Tech SaaS innovator is seeking a Customer Success Manager to enhance client engagement and drive adoption. The role focuses on maximizing customer value and includes collaboration with enterprise clients. The ideal candidate will have over 6 years of experience in a SaaS environment and a strong commercial mindset. This hybrid position offers a salary between £80,000-£90,000 plus bonuses based on upsells.

Benefits

Hybrid working model

Inclusive culture

Ongoing learning opportunities

Qualifications

• 6+ years' experience in Customer Success or Account Management.
• Strong understanding of Legal Tech and enterprise B2B clients.
• Proven track record of driving renewals and upsells.

Responsibilities

• Lead customer engagement to drive adoption and retention.
• Develop success plans aligned to client's business goals.
• Identify upsell opportunities and monitor health metrics.

Skills

Customer Success Management

Stakeholder Management

Communication Skills

Commercial Mindset

SaaS Experience

Tools

Salesforce

JIRA

Job description

Customer Success Manager - Legal Tech SaaS Innovator | £80,000-£90,000 + Bonus | Hybrid (Central London)

WunderTalent is partnering with a fast-growing Legal Tech SaaS innovator that's redefining how global law firms and enterprises manage data, contracts, and compliance through AI-driven solutions.

They're now looking for an experienced Customer Success Manager to join their London team — someone who thrives at the intersection of technology, people, and client impact.

The Opportunity

This is a strategic, relationship-driven role where you'll be the key partner to enterprise clients, ensuring they extract maximum value from the platform. You'll drive adoption, grow usage, and build advocacy within each account, all while shaping the customer experience across the full lifecycle. You'll collaborate closely with C‑suite stakeholders, commercial leaders, and internal product teams to ensure seamless delivery and measurable outcomes.

What You'll Be Doing

• Lead customer engagement across your portfolio — driving adoption, retention, and expansion


• Develop and execute success plans aligned to each client's business goals


• Identify and deliver upsell opportunities to increase ARR across existing accounts (bonus eligible)


• Serve as the trusted advisor for key decision‑makers and executive sponsors


• Monitor health metrics and proactively resolve risks or issues


• Partner with internal teams (Sales, Product, Support) to deliver exceptional client outcomes


• Occasionally travel to client sites for meetings, onboarding, and strategy sessions

What You'll Bring

• 6+ years' experience in Customer Success or Account Management within a SaaS or tech-driven environment


• Strong understanding of Legal Tech or working with enterprise B2B clients


• Excellent communication and stakeholder management skills (C‑suite exposure essential)


• Proven record of driving renewals, upsells, and customer advocacy


• Commercially minded, with an ability to link product value to business outcomes


• Familiarity with tools like Salesforce, JIRA, or similar CRMs


• Knowledge of AI‑enabled software or generative AI is a plus

Why Join

• Work with a global SaaS leader that's changing the face of Legal Tech


• Hybrid working: 2 days in Central London office, 3 days WFH


• Salary: £80,000-£90,000 base + bonus on upsells


• Inclusive culture that values curiosity, wellbeing, and growth


• Ongoing learning and exposure to cutting-edge AI and SaaS innovation