Customer Success Manager - Independents

RLDatix; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Manager based in the UK to foster client relationships and enhance product adoption. The ideal candidate will have experience in Customer Success or Sales, managing significant revenue and utilizing data to elevate customer satisfaction. This remote role offers the chance to make impactful contributions to healthcare organizations.

Qualifications

• Experience in Customer Success, Sales, or Account Management.
• Managed at least £1m in revenue.
• Strong ability to analyze data and create actionable strategies.

Responsibilities

• Build and maintain long-term relationships with clients.
• Support onboarding and smooth client transitions.
• Drive adoption of solutions and monitor customer sentiment.
• Partner with internal teams to meet customer needs.
• Contribute to renewals and account growth opportunities.

Skills

Customer Success experience

Sales or Account Management experience

Data analysis and insight translation

Stakeholder management

Customer engagement strategies

Job description

Customer Success Manager | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Independents team, so that we can ensure our customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.

How You’ll Spend Your Time

• Build and maintain trusted, long-term relationships with our private and social care clients to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

What Kind of Things We’re Most Interested in You Having

• Experience in Customer Success, Sales, or Account Management.
• Have managed at least £1m in total revenue.
• Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Ability to supporting senior-level stakeholders through process or platform transitions.
• Strong ability to analyse data and translate insights into actionable strategies.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Genuine interest in improving healthcare outcomes through technology - healthcare industry experience is a real plus!