Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform

Jack & Jill/External ATS; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A healthtech SaaS platform in London is looking for a Customer Success Manager. In this pivotal role, you'll manage the entire customer lifecycle, from onboarding to renewals and upsells. Ideal candidates will have 3-5 years of B2B SaaS experience and be self-motivated. This is a unique opportunity to shape the customer experience and contribute to the growth of a mission-driven company. Compensation includes a salary of £45k-£50k plus equity.

Benefits

Equity options

Opportunity for growth

Qualifications

• 3-5 years of experience as a Customer Success Manager or equivalent.
• Self-motivated and comfortable in a fast-moving startup.
• Experience managing end-to-end customer relationships.

Responsibilities

• Lead onboarding and training for new customers.
• Manage renewals and upsell opportunities.
• Provide customer insights for product development.

Skills

Customer Success Management

B2B SaaS experience

Account management

Self-motivation

Job description

This is a job that we are recruiting for on behalf of one of our customers.

To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask.

Customer Success Manager

Salary: £45k-£50k + Equity

Company Description: Well-funded healthtech SaaS platform

Job Description

Join as an early Customer Success hire to build best-in‑class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360‑role is crucial for shaping the post‑sales experience and impacting product strategy.

Location

London, UK

Why this role is remarkable

• Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
• Join a fast‑growing, well‑funded healthtech platform backed by top UK investors, with meaningful share options.
• Contribute to a mission‑driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.

What you will do

• Lead smooth, high‑quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
• Own renewals and upsell opportunities, proactively monitoring account health and contributing directly to revenue growth.
• Act as the voice of the customer internally, sharing insights that help shape product development and company priorities.

The ideal candidate

• Possesses 3‑5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.
• Is a self‑motivated, autonomous self‑starter comfortable in a fast‑moving, early‑stage startup environment.
• Is comfortable in a full 360‑role, owning end‑to‑end customer relationships from SME to Enterprise accounts.

How to Apply

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.