Customer Success Manager (entry-level, full time, £30-£60k salary)

Tangent; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing tech company in the United Kingdom is looking for a dedicated individual to join their team in client onboarding and relationship management. The role requires no prior experience and focuses on helping jobseekers succeed by providing guidance and support. Additionally, you will monitor client health and gather feedback to improve services. This position offers opportunities for career growth, competitive salary, and a supportive work environment aimed at making a real impact.

Benefits

Competitive base salary

Performance incentives

Share options

Coaching and mentorship opportunities

Qualifications

• No previous experience or degree required.
• Driven to help others succeed.
• Ability to track performance metrics and report insights.

Responsibilities

• Guide new clients through the onboarding process.
• Build and maintain relationships with clients.
• Proactively learn about clients' needs.
• Drive product adoption and engagement.
• Gather feedback and provide insights for improvement.

Skills

Strong interpersonal skills

Problem-solving abilities

Curiosity and drive

Ability to manage client relationships

Communication skills

Job description

Join Tangent’s Growing Team

We’re building a diverse team of entry-level graduates, non-graduates, and career changers as Tangent expands across London, Dublin, Amsterdam, New York and beyond. No previous experience or degree is required. We are looking for people who are curious, driven, and passionate about helping others succeed.

What You’ll Do

Client Onboarding
Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent’s services.

Relationship Management
Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor and main point of contact.

Understanding Client Needs
Proactively learn about your clients’ goals, challenges, and desired outcomes to ensure Tangent consistently delivers value.

Adoption and Engagement
Drive product adoption and engagement by running training sessions, offering proactive support, and maintaining regular communication.

Value Demonstration
Show Tangent’s impact through regular updates, insights, and best practice recommendations.

Problem Solving
Identify and resolve client issues quickly and effectively, escalating where necessary to ensure a seamless experience.

Retention and Growth
Work to reduce churn and identify opportunities for clients to expand their partnership with Tangent.

Feedback Collection
Gather client feedback and share insights with product and development teams to continuously improve our services.

Advocacy
Encourage satisfied clients to become Tangent advocates through testimonials, case studies, and referrals.

Performance Tracking and Reporting
Monitor client health metrics and prepare regular reports highlighting key achievements and areas for improvement.

Why Join Tangent?

Real Impact
You will play a key role in helping jobseekers get hired with the help of mentors, directly changing lives.

Career Growth
Join a rapidly scaling company with clear opportunities for advancement in customer success.

Dynamic Culture
Work with a passionate, mission-driven, and collaborative team.

Personal Development
We are committed to your professional and personal growth through coaching and mentorship.

Competitive Salary and Benefits
Enjoy a competitive base salary, performance incentives, and share options in our fast-growing company.

Our Mission

The best opportunities often go to those with privilege and established professional networks. Tangent challenges this imbalance by helping jobseekers grow their networks and unlock new opportunities.

If you are passionate about making a real difference and supporting others on their journey to success, we would love to hear from you.

We are an equal opportunities employer and welcome applications from people of all backgrounds.