Customer Success Manager (EMEA) - Field Systems

Trimble; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager (EMEA) to lead technical engagements with customers, ensuring satisfaction and value from their solutions. The ideal candidate has 5-7 years of experience in technical consulting, excellent communication skills, and is adept at engaging with both technical teams and executive stakeholders. This remote position values innovation and growth, offering a collaborative environment.

Qualifications

• 5-7 years of technical consulting or solutions engineering experience in B2B SaaS or hardware/software.
• Demonstrated technical proficiency in complex technology solutions deployment.
• Excellent communication skills for both technical and executive audiences.

Responsibilities

• Lead technical demonstrations for customers, showcasing Trimble solutions.
• Foster customer success through technical discussions and business reviews.
• Translate customer needs into actionable product improvements.

Skills

Technical consulting

Customer engagement

Technical sales demonstrations

Account management

Problem solving

Job description

Your Title: Customer Success Manager (EMEA) - Field Systems

Job Location: UK | Remote

About the Opportunity

Are you passionate about leveraging cutting‑edge technology to drive customer success and forge strategic partnerships? Do you thrive in a role that balances deep technical understanding with commercial acumen? Join our Field Systems Sales team with a mission to strategically build, retain, and grow our valued customers by showcasing the technical value of Trimble's solutions.

This exciting and challenging role requires a successful applicant who is equally comfortable engaging in technical requirements discussions and leading effective pre‑sales customer visits . You will be the essential link between our customers' operational needs and the technical capabilities of the Trimble portfolio.

What You Will Do

As a Technical Solutions Consultant, you will be a subject matter expert and trusted advisor, ensuring high customer engagement and satisfaction by clearly demonstrating the technical and commercial value of our solutions.

• Lead Technical Demonstrations and Pre‑Sales Engagements:
  • Conduct compelling, highly tailored technical sales demonstrations for existing and prospective customers, clearly articulating the functional and operational advantages of Trimble solutions.
  • Plan, coordinate, and execute Technology Days and workshops to immerse customers in the practical application and technical depth of our products.
  • Actively participate in the pre‑sales cycle, serving as the primary technical resource during customer visits, requirement gathering, and solution definition.
• Drive Technical Adoption and Business Value:
  • Actively foster the success of your assigned book of business through business value conversations, technical discovery , active listening, and formal technical/business reviews.
  • Own and maintain account plans in collaboration with the customer, focusing on technical deployment, implementation strategy, and maximizing product utilization/rollout .
  • Proactively assess overall customer health, system utilization, current goals, and identify advanced value opportunities through the application of technology.
  • Grow and expand customer product adoption and revenue by identifying how additional technical capabilities can address evolving operational needs.
• Voice of the Customer and Technical Alignment:
  • Identify and partner with cross‑functional teams and Subject Matter Experts (SMEs) to translate customer technical needs into actionable product improvements and future solution development.
  • Represent the Voice of the Customer in internal technical discussions, ensuring product roadmap alignment with field requirements and industry trends.

What Technical Expertise & Experience You Should Bring

• Minimum of 5‑7 years of technical consulting or solutions engineering experience, ideally in a B2B SaaS or technical hardware/software environment.
• Demonstrated technical proficiency in deploying, demonstrating, and maximizing the value of complex technology solutions for enterprise accounts.
• Proven track record in developing strategies to maximize technology solution value and operational impact for assigned accounts.
• Excellent presentation and communication skills, with the ability to convey complex technical information to both technical audiences (engineers, IT) and executive decision‑makers.
• Ability to quickly understand and discuss customer technical requirements , system integrations, and operational workflows
• Demonstrate executive presence and build strong, trusting relationships with technical stakeholders , executive sponsors, and end‑users.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline

Applications could be accepted until at least 30 days from the posting date.

Join a Values‑Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Trimble’s Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].