Customer Success Manager - Creative/DCO

Genius Sports; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in London is seeking a Customer Success Manager to lead and inspire their team, ensuring customer satisfaction and growth. This role requires a minimum of 2 years of experience in customer success management, along with strong leadership abilities and excellent communication skills. Well-being support and opportunities for career development are part of the competitive salary package in a hybrid working environment.

Benefits

Competitive salary

Employee wellbeing support

Career development opportunities

Qualifications

• Minimum of 2+ years managing customer success or account management teams.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Strong leadership capability with proven experience building and managing dynamic, collaborative teams.
• Detail-oriented with the ability to set priorities in a changing environment.
• Excellent written, communication and presentation skills.

Responsibilities

• Build, mentor and inspire a team of high-performing Customer Success Managers.
• Own the ultimate success of our customers, including product adoption, retention, and growth opportunities.
• Develop a trusted advisor relationship with key customer stakeholders.
• Serve as a customer advocate internally collaborating with internal teams.

Skills

Customer success management

Team leadership

Dynamic Creative Optimisation

Communication skills

Negotiation

Tools

Marketing technology software

Job description

Intro

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the embedding + growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world. We believe that successful software, product delivery and performance require a different level of account management which becomes an extension of a customer’s internal team. Therefore, our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing and inspiring their own team.

Main Responsibilities

• Build, mentor and inspire a team of high-performing Customer Success Managers
• Hire and onboard new team members who will quickly become strong individual contributors
• Own the ultimate success of our customers, including product adoption, retention, and growth opportunities
• Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our publishers' business strategies and measurements for success
• Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering

What You'll Bring

• Minimum of 2+ years managing customer success or account management teams.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
• Experience managing and negotiating with Fortune 1000 companies, preferred
• Technical competence and understanding of marketing technology software preferred
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written, communication and presentation skills
• Entrepreneurial spirit with a passion for the marketing technology space

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.